Multi Unit Manager
Read straight from Dunkin''s careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationStevens Point, WI, US
Work modeon-site
Typefull-time
SenioritySenior
Company size10,000+ people
PostedSep 22, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Associate's degree in related field or equivalent in education and experience
Fluent in English
Microsoft Office proficiency
Facilitation and presentation skills
Written and verbal communication skills
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities
Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
Drives a clear vision or sense of purpose and clearly communicates to the team
Links mission, vision, values, goals and strategies to everyday work
Sees where current trends will lead, and how they may influence the organization's direction
Translates the vision for a program into clear strategies
Thinks in strategic terms and is able to make the connection across functional teams
Proven success in QSR management and Multi Unit experience is required
Drive-thru experience service experience is essential
General Human Resource functions such as recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
Ensure appropriate training tools are utilized
Create and maintain a people first culture in the restaurant
Monitor, follow up and report training progress
Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Lead team meetings to communicate relevant operations information
Identify and support systems to control costs and maintain budgets
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
Support sales goals by developing action plans for seasonal forecasting
Ensure tools and systems are in place to roll out new products, systems and processes
Skills
Microsoft Office
About the company
If you’re ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you’ve been looking for.
About the role
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver Friendly guest experiences, serve the Freshest products, run the Cleanest restaurants, and provide the Fastest service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant.
A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin’ locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.
Responsibilities
Multi-Unit Managers Responsibilities’ include but are not limited to:
Team Environment
•
Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
•
Ensure appropriate training tools are utilized
Operational Excellence
•
Create and maintain a people first culture in the restaurant
•
Monitor, follow up and report training progress
•
Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
•
Ensure Brand standards, recipes and systems are executed
•
Lead team meetings to communicate relevant operations information, e.g.seasonal products
Profitability
•
Identify and support systems to control costs and maintain budgets
•
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
•
Support sales goals by developing action plans for seasonal forecasting
•
Ensure tools and systems are in place to roll out new products, systems and processes
Skills/Qualifications
•
Associate’s degree in related field or equivalent in education and experience
•
Fluent in English
•
Microsoft Office proficiency
•
Facilitation and presentation skills
•
Written and verbal communication skills
Competencies / Guest Focus
•
Understands and exceeds guest expectations, needs and requirements
•
Develops and maintains guest relationships
•
Displays a sense of urgency with guests
•
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
•
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
•
Sets and maintains high standards for self and others, acts as a role model
•
Consistently meets or exceeds goals
•
Contributes to the overall team performance; understands how his/her role relates to others
•
Sets, prioritizes and maintains focus on important activities
•
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
•
Identifies and resolves issues and problems
•
Uses information at hand to make decisions and solve problems; includes others when necessary
•
Identifies root cause of a problem and implements a solution to prevent from recurring
•
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
•
Develops and maintains relationships with team
•
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
•
Encourages collaboration and teamwork
•
Leads others; negotiates and takes effective action
Building Effective Teams
•
Identifies and communicates team goals
•
Monitors progress, measures results and holds others accountable
•
Creates strong morale and engagement within the team
•
Accepts responsibilities for personal and team commitments
•
Recognizes and rewards employee’s strengths, accomplishments and development
•
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management
•
Seeks to understand conflict through active listening
•
Recognizes conflicts as an opportunity to learn and improve
•
Resolves situations using facts involved, ensuring consistency with policies and procedures
•
Escalates issues as appropriate
•
Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
•
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
•
Provides challenging assignments for the purpose of developing others
•
Uses coaching and feedback opportunities to improve performance
•
Identifies training needs and supports resources for development opportunities
Leading with Vision
•
Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
•
Drives a clear vision or sense of purpose and clearly communicates to the team
•
Links mission, vision, values, goals and strategies to everyday work
Strategic Thinking
•
Sees where current trends will lead, and how they may influence the organization’s direction
•
Translates the vision for a program into clear strategies
•
Thinks in strategic terms and is able to make the connection across functional teams
Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential.
Legal
?Many Dunkin’ restaurants are owned and operated by an independent franchisee. Each Dunkin’ franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin’,” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin’ restaurant to which you are applying. Nothing on this site should be construed as Dunkin’ being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
More roles at Dunkin'