Credit Collections Analyst
LocationQueretaro BSC, Mexico
SeniorityMid
Experience2–5 yrs
Company size10,000+ people
PostedSep 28, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2–5 years of relevant experience in collections, accounts receivable, credit, cash application, or a related finance function
Secondary studies or a bachelor’s degree in Finance, Economics, Accounting, or a related discipline
Experience supporting customers or operations in North America
Strong English verbal and written communication skills
Ability to build effective, professional relationships with external customers and cross-functional internal partners
Familiarity with managing customers who purchase on credit, including payment terms, credit exposure, and collection follow-up
Basic knowledge of ERP systems such as Oracle or SAP
Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint
Strong analytical, research, problem-solving, and organizational skills, with close attention to detail and a continuous-improvement mindset
Skills
Microsoft Office
Excel
Word
PowerPoint
Oracle
SAP
About the role
Job Summary: We are seeking a proactive and detail-oriented Collections Analyst to support our North America business. In this role, you will manage a portfolio of credit customers, drive timely collection of outstanding invoices, and maintain strong relationships with both internal stakeholders and external customers. You will partner closely with Finance, Sales, Credit, Cash & Bank, and the Flowserve Global Credit Center to improve cash flow visibility, resolve payment issues, and support accurate forecasting and compliance activities.
Responsibilities
Responsibilities & Requirements:
•
Manage and actively collect a portfolio of customer accounts, ensuring open invoices are followed up on in a timely and professional manner.
•
Review daily customer payments, reconcile collection activity, and maintain accurate, transparent collection notes.
•
Communicate regularly with customers through email, phone, and Microsoft Teams to discuss payment status, payment commitments, invoice disputes, and resolution plans.
•
Provide biweekly portfolio status updates, highlighting collection challenges, unresponsive customers, rejected invoices, disputes, and recovery opportunities.
•
Collaborate with Finance to assess realistic collectible amounts and support cash forecasting based on customer payment commitments and account status.
•
Partner with Finance Business Partners, Regional Account Managers, Sales Representatives, Cash & Bank teams, and the Flowserve Global Credit Center to resolve collection-related issues.
•
Identify invoice, payment, and collection issues; open dispute cases and escalate complex matters when needed, serving as a first escalation point for Associate-level team members.
•
Review sales orders on hold, support month-end close activities, prepare SOX and audit evidence, and contribute to process reviews related to customer credit-line management.
Nice to have
Preferred Experience / Skills:
•
2–5 years of relevant experience in collections, accounts receivable, credit, cash application, or a related finance function.
•
Secondary studies or a bachelor’s degree in Finance, Economics, Accounting, or a related discipline is preferred.
•
Experience supporting customers or operations in North America is an advantage.
•
Strong English verbal and written communication skills; additional language skills are a plus, depending on business needs.
•
Ability to build effective, professional relationships with external customers and cross-functional internal partners.
•
Familiarity with managing customers who purchase on credit, including payment terms, credit exposure, and collection follow-up.
•
Basic knowledge of ERP systems such as Oracle or SAP is preferred.
•
Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
•
Strong analytical, research, problem-solving, and organizational skills, with close attention to detail and a continuous-improvement mindset.
More roles at Flowserve