· Lead the project from a client, internal team and external partner perspective
· Lead small to medium sized projects that involve several Emota / XD service lines, being the main contact for the client and ensuring a seamless delivery
· Ensure that the highest standards of event planning and delivery are maintained through the leadership of Project Executives
· Oversee the building of apps and content
· Manage post event metric reporting
· Manage all hotels and venues and associated logistical arrangements.
· Co-ordinate client requirements with all 3rd party suppliers, promoting relationships
· Manage communications e.g. weekly status reports to all internal and external partners
· Travel on-site to conduct site inspections including planning meetings with all suppliers and for delivery of the event
· Attend on-site at Meetings and Events held both nationally and internationally
· Ensure delivery of all events following regulatory and client-defined compliance guidelines
Client Liaison and Development:
· Conduct meetings and communicate with clients to develop relationships
· Identify new opportunities and leads for our business development to share with Client Engagement Director
· Help present event proposals to clients
· Plan, attend and accomplish client planning meetings both F2F and virtual
· Manage preparation of supportive meeting planning materials for client planning meetings
· Ensure your client is up to date with all aspects of meeting planning arrangements throughout the course of the program
· Lead relevant aspects of client debrief post event
· Be a subject matter expert for client account to guide and support colleagues across the account
· Lead the end-to-end event budget within the company financial tools
· Manage the preparation and maintenance of budgets, throughout the lifecycle of each event
· Approve all client invoices before dispatch
· Ensure financial tracking of each event and conduct regular ‘health checks’ to ensure positive cash flow
· Accomplish scope management – to identify and charge clients for out-of-scope activities
· Identify and measure cost avoidance / saving measures
· Ensure compliance with company and client invoicing and financial processes
· Ensure time is logged for the project
Staff Development and Management:
· Work with Project Director to prioritize staff and resources to meet goals and deadlines
· Assist Project Director with recruitment of Project Managers, Project Executives and provide input to their mentoring and development
· Conduct scheduled 1:1s with direct reports to ensure they are supported and that client deliverables are met
· Be an ambassador for the agency
· Attend and contribute at team meetings
· Collaborate with other departments to ensure the delivery of client goals
· Work towards client and our service level agreements (SLAs) for all events
· Understand, apply, and promote our mission, vision, and values
· Comply with all company and client procedures, including those relating to Health & Safety, privacy and security
· Display an understanding of compliance when working with healthcare clients
· Comply with all client and company privacy and security protocol
· Apply a knowledge of our range of services
· To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach