Sr Product Specialist Support - Application Support,L2 Support,OMS
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Before you apply
LocationBangalore
SenioritySenior
Experience10–14 yrs
Company size5,001–10,000 people
PostedSep 29, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
10-14 years of work experience
Must have experience in Order Management System (OMS)
Hands-on experience with Kubernetes, Docker, Shell Scripting, Ansible and Cloud (GCP/AWS/Azure)
Work with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure and GCP cloud platforms
Hands-on experience or significant familiarity with Cloud and automation tools/technologies such as Microsoft, Google, Amazon CI/CD tool suites; IaaS, PaaS, SaaS tool suites; Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes
Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint
Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)
Experience in shell scripting (unix, python)
Proficiency in JIRA, Rally, or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools
Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions
Provide technical feedback to engineering regarding product changes and enhancements
Deploy and automate deployment as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs
Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software
Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities
Inspires the team to become better at their craft and trains the team both technically and functionally
Looks beyond the surface and fix the root causes rather than symptoms
Identifies skill gaps, and actively helps in training the new members of the team on the open-source technology stack
Actively identifies and reduces complexity in deployments and motivates team members to do the same
Create tests, tools, and diagnostic procedures for use by product support personnel
Considers operational costs even in early design stages and incorporates it as a factor into the decision-making process
Skills
Kubernetes
Docker
Shell Scripting
Ansible
GCP
AWS
Azure
Java
Springboot
React
Gradle
GIT
Hibernate
Rest API
OAuth
Kafka
Elasticsearch
Spark
NOSQL
RDBMS
Ignite
Terraform
Jenkins
GitHub
BitBucket
Artifactory
Maven
JIRA
Confluence
Lucid Charts
Visio
Office Suite
SharePoint
Python
Rally
Overview:
•
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
•
Seeking an astute individual that has a strong technical foundation with the hands-on experience on Kubernetes, Docker, Shell Scripting, Ansible and Cloud (GCP/AWS/Azure).
Our current technical environment:
•
Software: Java, Springboot, React, Gradle, GIT, Hibernate, Rest API, OAuth
•
Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture
•
Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)
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Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite.
What you’ll do:
•
Designing, developing and deploying modular cloud-based systems.
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Collaborating with our engineering teams to evaluate and identify optimal cloud solutions.
•
Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients. Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues
•
Modifying and improving existing systems. Suggest process improvements and implement them.
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Educating teams on the implementation of new cloud technologies and initiatives particularly GCP and Azure
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Developing and maintaining cloud solutions in accordance with best practices.
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Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
•
Regularly reviewing existing systems and making recommendations for improvements.
•
Interacting with clients, providing cloud support, and making recommendations based on client needs.
What we are looking for:
•
Looking for 10-14 of work experience.
•
Must have experience in Order Management System(OMS).
•
Work with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure and GCP cloud platforms.
•
Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required): Microsoft, Google, Amazon CI/CD tool suites; IaaS, PaaS, SaaS tool suites; other tools such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes, etc.
•
Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.
•
Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)
•
Experience in shell scripting (unix, python)
•
Proficiency in JIRA, Rally, or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools
•
Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
•
Provide technical feedback to engineering regarding product changes and enhancements.
•
Deploy and automate deployment as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs.
•
Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software.
•
Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities.
•
Inspires the team to become better at their craft and trains the team both technically and functionally.
•
Looks beyond the surface and fix the root causes rather than symptoms.
•
Identifies skill gaps, and actively helps in training the new members of the team on the open-source technology stack
•
Actively identifies and reduces complexity in deployments and motivates team members to do the same.
•
Provide technical feedback to engineering regarding product changes and enhancements.
•
Create tests, tools, and diagnostic procedures for use by product support personnel.
•
Considers operational costs even in early design stages and incorporates it as a factor into the decision-making process.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Legal
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.