WB Client Services – Account Manager/ Connectivity Expert – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 month
Read straight from Ing's careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationLuxembourg (Siège Lux House)
Work modeon-site
Typecontract
SeniorityEntry
DepartmentWholesale Banking Operations (COO)
Company size10,000+ people
PostedNov 2, 2026 · 3d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Manage a portfolio of clients in collaboration with the Relationship Managers
Manage the connectivity channels of the clients (set-up and maintenance) of tools such as Swift, IBP, Ebics
Ensure the day-to-day banking follow-up of clients by providing them daily support (analysis, data management, client events, research, manage entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email)
Follow-up and monitoring of the transactions of our clients (KYT)
Ensure a smooth and safe management of clients' data
Build a strong collaboration within the team and other departments to serve the clients' needs
Respect and improvement of the processes
Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange
Good team spirit
Risk Management oriented
High level of communication
Commercial skills
Good administrative organization
Autonomy and proactivity
Adaptability
Solution-oriented
Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint
Good knowledge in KYC (Know Your Customer)
Knowledge in E-banking tools and connectivity
Studies in Economics/ Banking or Customer Service
Fluency in French and in English is mandatory
A first experience in the banking sector or Customer Service will be considered as an asset
Skills
Swift
IBP
Ebics
E-banking tools
Word
Excel
Outlook
Internet
PowerPoint
Job Description
WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months
ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f).
Responsibilities
As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to :
• Manage a portfolio of clients in collaboration with the Relationship Managers
• Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, …
• Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients’ expectations and needs via telephone and email….)
• Follow-up and monitoring of the transactions of our clients (KYT)
• Ensure a smooth and safe management of clients’ data
• Build a strong collaboration within the team and other departments to serve the clients’ needs
• Respect and improvement of the processes
• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc
Requirements
Your profile:
Competencies / Behaviour:
• Good team spirit
• Risk Management oriented
• High level of communication
• Commercial skills
• Good administrative organization
• Autonomy and proactivity
• Adaptability
• Solution-oriented
• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint
• Good knowledge in KYC (Know Your Customer)
• Knowledge in E-banking tools and connectivity
Experience:
• Studies in Economics/ Banking or Customer Service
• A first experience in the banking sector or Customer Service will be considered as an asset
Languages:
• Fluency in French and in English is mandatory