As a Business Process Improvement Manager, you’ll lead:
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Process Improvement & Project Execution
Identifies, manages, and executes Lean Six Sigma initiatives that improve efficiency, reduce costs, and enhance quality.
Partners with leaders to prioritize initiatives that deliver maximum business value and address critical risks.
Develops control plans and daily management systems to sustain improvements and prevent performance regression.
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Data & Performance Measurement
Performs data analysis to identify trends, bottlenecks, defects, variation, and waste; recommends corrective actions.
Establishes primary metrics to monitor process outputs and measure performance success; track pre/post improvement results.
Collaborates with Finance to quantify the financial impact of improvements and validate benefits realization.
Coaches various teams on Lean and structured problem‑solving principles.
Fosters a culture of innovation, engagement, and continuous improvement.
Aligns process improvement goals across teams, identifies redundancies, and coordinates shared stakeholder initiatives.
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Operational Engagement & Documentation
Conducts “Go and See” visits at points of work to understand processes and staff interactions; ensure improvement solutions fit the operational context.
Partners with Technical Authors to ensure process documentation reflects environment, design, and flow considerations for optimal efficiency.
Executes Post‑Implementation Reviews (PIR) to verify outcomes, capture learnings, and adjust control plans as needed.
Prepares and presents project status and results clearly and professionally to diverse audiences.
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Smartsheet Administration (“National “ BPI Mgr. only)
Serves as a Smartsheet Administrator, responsible for managing system configuration, user access and permissions, and troubleshooting platform issues.
Collaborates with business stakeholders to assess Smartsheet process needs, and translates requirements into scalable automated solutions, including development of workflows, reports, and dashboards, to support business operations.
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Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
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Assures quality customer service to all customers.
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Performs all other duties, at the discretion of management, as assigned.