Loyalty Senior Manager - Offers
Read straight from John Lewis Partnership's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary£75k
LocationBracknell
Work modehybrid
Typefull-time
SenioritySenior
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong experience in Retail Loyalty or CRM
Extensive background in personalised offers and offer mechanics
Proven track record in navigating complex transformation and change management
Experience working closely with Technology and Product teams
Excellent stakeholder influencing and collaboration skills
ABOUT THE ROLE
We are looking for an experienced Loyalty Senior Manager to join our team here at Waitrose.
Loyalty is a central component of the Waitrose Customer strategy and a top priority across the Partnership. As Waitrose is the Home of Food Lovers, our ambition is to make My Waitrose the Club for Food Lovers.
As Loyalty Senior Manager – Offers, you will play a leading role in shaping the future of our offers proposition and delivering our Loyalty transformation. You will translate customer and business priorities into an ambitious Personalised Offers plan, identifying new opportunities to create customer value and commercial impact. A key focus will be evolving how we use offers through new propositions, mechanics, technology and capabilities, working across teams to turn strategic opportunities into tangible change and successful delivery.
•
Expected salary - Salary up to £75,000 depending on experience.
•
Contract type - This position is a Secondment/Fixed Term contract for 12 months.
•
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you’ll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Loyalty team are required in the office 2 fixed days per week, with an expectation to come in if other days require it.
•
Location - Bracknell Head Office
Key responsibilities
•
Lead the development and evolution of the Personalised Offers plan, translating Loyalty strategy and Waitrose customer priorities into compelling offers opportunities, propositions and plans that deliver customer and commercial value.
•
Shape and develop new offer propositions, mechanics and capabilities, identifying opportunities to improve customer participation, engagement and the overall effectiveness of offers.
•
Lead significant offers transformation and change, working with Product and Technology teams to influence the development of new systems and capabilities and ensure they meet customer and business needs.
•
Translate strategic opportunities, proposition developments and new technology into clear requirements, delivery plans and operational outcomes, ensuring the business is ready to adopt and embed new capabilities.
•
Work collaboratively across the whole Loyalty team, Product, CRM, Commercial & Planning, Retail Media, dunnhumby and other teams to align priorities and deliver change across the offers ecosystem.
•
Use customer and commercial insight to evaluate performance, identify opportunities for improvement and inform future offer design, targeting, investment and proposition development.
•
Own and optimise the Personalised Offers budget, balancing customer opportunity, commercial value, investment and delivery priorities.
•
Lead and develop a direct report (Partnership Level 8) and provide leadership across the wider offer community, building strong relationships and bringing teams together to deliver shared objectives.
Essential skills/experience you’ll need
•
Strong experience in Retail Loyalty or CRM
•
Extensive background in personalised offers and offer mechanics
•
Proven track record in navigating complex transformation and change management
•
Experience working closely with Technology and Product teams
•
Excellent stakeholder influencing and collaboration skills