Back Office Supervisor - Customs Brokerage
Salary$44k
LocationEl Paso, Texas, United States
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentUnited States
Company size75+ people
PostedSep 14, 2026 · 4w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or equivalent
At least 2 years of Customs experience
At least 1 year of experience in a supervisory role
Excellent leadership and mentoring skills
Excellent written and verbal communication skills
Extensive knowledge of customs procedures and principles
Demonstrated analytical/problem-solving skills
Excellent multi-tasking skills
Excellent interpersonal skills
Organized with attention to detail
Ability to coach and mentor customs clerk associates
Bachelor's degree
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Paid time off
Short term disability
Long term disability
Training and development
Wellness resources
About the role
DATAMARK is seeking detail-oriented Back Office Supervisor to support back-office operations related to customs processing activities. This role is responsible for reviewing, interpreting, and processing shipment documentation to ensure accuracy, compliance, and timely completion of work in alignment with client requirements and regulatory standards.
The Back Office Supervisor will oversee and assist customs clerks in the performance of their job duties.
Responsibilities
Primary Responsibilities:
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Manages a team of assigned customs associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.
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Organizes and oversees the schedules and work of assigned associates.
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Conducts performance evaluations that are timely and constructive.
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Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.
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Reviews work outputs by associates.
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Collects data and prepares reports on customer complaints and inquiries.
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Prepares monthly reports summarizing the assigned back office team’s performance.
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Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.
Requirements
•
High School Diploma or equivalent, Bachelor’s degree preferred
•
Field Experience:
•
At least 2 years of Customs experience.
•
Position Experience:
•
At least 1 year of experience in a supervisory role.
•
Excellent leadership and mentoring skills
•
Excellent written and verbal communication skills
•
Extensive knowledge of customs procedures and principles
•
Demonstrated analytical/problem-solving skills
•
Excellent multi-tasking skills
•
Excellent interpersonal skills
•
Organized with attention to detail
•
Ability to coach and mentor customs clerk associates
Benefits
•
Health Care Plan (Medical, Dental & Vision)
•
Retirement Plan (401k)
•
Life Insurance (Basic, Voluntary)
•
Paid Time Off
•
Short Term & Long Term Disability
•
Training & Development
•
Wellness Resources
•
$43,900.00 annual