Technology Analyst
LocationAustin, TX
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentIT
Company size21+ people
PostedJun 16, 2026 · 3mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms
Experience providing end-user support, troubleshooting, and application administration
Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes
Experience managing user access, security roles, and application configuration
Experience monitoring system integrations, analyzing errors, and coordinating issue resolution
Strong analytical and problem-solving skills
Ability to prioritize multiple tasks and manage competing priorities
Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels
Strong attention to detail and commitment to data accuracy
Proficiency with Microsoft Office Suite, particularly Excel
Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience
Experience supporting Enverus OpenInvoice
Experience supporting SAP Concur
Experience supporting Gatekeeper Vendor Management
Experience supporting Workday Adaptive Planning
Experience supporting HaloITSM or similar ticketing systems
Knowledge of application integrations, APIs, SSO, and identity management technologies
Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies
Familiarity with ITIL processes and change management practices
Experience participating in software implementations, upgrades, or migration projects
Knowledge of audit controls, SOX compliance, or security governance practices
Experience working in the energy, midstream, oil & gas, or utility industries
Skills
OpenInvoice
SAP Concur
Gatekeeper Vendor Management
Workday Adaptive Planning
HaloITSM
Microsoft Office Suite
Excel
Microsoft Entra ID
SAML
OAuth
Benefits
Health insurance
Dental
Vision
401(k)
Life insurance
Ad&d
POSITION SUMMARY:
The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.
ROLES AND RESPONSIBILITIES:
Application Support & Administration
•
Serve as primary support for assigned enterprise applications.
•
Perform daily administration including user provisioning, security roles, workflows, and system configuration.
•
Monitor application performance, integrations, and system alerts to proactively resolve issues.
•
Coordinate with vendors and internal teams to resolve incidents and service requests.
•
Support application upgrades, releases, testing, and production deployments.
Access Management & Security
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Manage user lifecycle activities including account creation, modification, and deactivation.
•
Administer role-based access controls in accordance with security policies.
•
Support authentication issues such as password resets and account lockouts.
•
Conduct user access reviews and support audit and compliance requirements.
Configuration & Process Improvement
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Configure workflows, forms, approvals, notifications, and business rules.
•
Translate business requirements into system configurations and enhancements.
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Identify and implement opportunities for automation and process improvement.
•
Support deployment of new modules, features, and system enhancements.
Testing, Documentation & User Support
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Develop and execute test plans for system updates, enhancements, and integrations.
•
Coordinate and support User Acceptance Testing (UAT).
•
Document processes, SOPs, and system configurations.
•
Develop training materials and support end-user training.
•
Support change management and promote system adoption.
Qualifications and Experience:
Required
•
2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.
•
Experience providing end-user support, troubleshooting, and application administration.
•
Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes.
•
Experience managing user access, security roles, and application configuration.
•
Experience monitoring system integrations, analyzing errors, and coordinating issue resolution.
•
Strong analytical and problem-solving skills.
•
Ability to prioritize multiple tasks and manage competing priorities.
•
Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels.
•
Strong attention to detail and commitment to data accuracy.
•
Proficiency with Microsoft Office Suite, particularly Excel.
•
Bachelor’s degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience.
Preferred
•
Experience supporting:
•
Enverus OpenInvoice
•
SAP Concur
•
Gatekeeper Vendor Management
•
Workday Adaptive Planning
•
HaloITSM or similar ticketing systems
•
Knowledge of application integrations, APIs, SSO, and identity management technologies.
•
Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies.
•
Familiarity with ITIL processes and change management practices.
•
Experience participating in software implementations, upgrades, or migration projects.
•
Knowledge of audit controls, SOX compliance, or security governance practices.
•
Experience working in the energy, midstream, oil & gas, or utility industries.
Benefits
Benefits: This position is located in Austin, Texas and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.
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