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TE
Tempus

Senior IT Support Specialist I

Salary$34 – $48/hr
LocationAliso Viejo
Also inCalifornia; Colorado; Illinois; New York
Typefull-time
SenioritySenior
Experience2+ yrs
EquityIncluded
Company size1,001–5,000 people
PostedSep 23, 2026 · 2w ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Must have10
Experience installing and troubleshooting software, including MS Office, Windows Server, and SaaS products
Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
Installing and supporting security products like endpoint and anti-virus/malware protection
Basic network and VOIP phone system troubleshooting
Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
Exceptional customer service and communication skills
Proficiency in supporting both Mac OS-X and Microsoft Windows
Experience with supporting remote, on-site, and hybrid users
Ability to work in fast-paced, agile environments, including off-hours support
Minimum of 2 years in an IT related field and/or relevant customer service role
Nice to have8
Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
General familiarity with Microsoft SCCM
General familiarity with Mobile Device Management (MDM) applications
Google Suite Admin experience
Previous experience coordinating with DevOps and/or information security teams
Previous experience in the healthcare sector
Professional certifications such as ITIL Foundations or CompTIA A+
BS in Computer Science, Information Systems, or related field
Eligibility1
Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on job duties
Skills
MS Office
Windows Server
Google Suite
Dropbox
Zendesk
ServiceNow
MS Active Directory
Okta
Google Admin
Mac OS-X
Microsoft Windows
Powershell
Python
Java
C++
Microsoft SCCM
Mobile Device Management (MDM)
Apple TV
Mac Mini
Crestron
VOIP
Benefits
Incentive compensation
Restricted stock units
Medical
Other benefits
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus’ proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Responsibilities: Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following: Addressing and mitigating technology-related issues for employees, i.e. desktop support Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking User account administration including on and off-boarding of employees Evaluating and testing new technologies Working with software and hardware vendors Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives Supporting executives with IT-related issues Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP) Phone and remote support for Tempus clients Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees
Qualifications: Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc) Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc) Installing and supporting security products like endpoint and anti-virus/malware protection Basic network and VOIP phone system troubleshooting Administering identity management products (MS Active Directory, Okta, Google Admin, etc) Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures Proficiency in supporting both Mac OS-X and Microsoft Windows Experienced with supporting remote, on-site, and hybrid users Ability to work in fast-paced, agile environments, including off-hours support Minimum of 2 years in an IT related field and/or relevant customer service role Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.) General familiarity with Microsoft SCCM General familiarity with Mobile Device Management (MDM) applications Google Suite Admin experience Previous experience coordinating with DevOps and/or information security teams Previous experience in the healthcare sector Professional certifications such as ITIL Foundations or Comptia A +. BS in Computer Science, Information Systems, or related field
CA: $33.50/hour - $48.07/hour
Benefits
The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
Legal
Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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