Operations/ Backoffice Analyst (Analista de Operações/ Backoffice) – São Paulo/ SP (Hybrid)
LocationBrasil , Sao Paulo / SP / Brazil
Work modehybrid
Typefull-time
SeniorityMid
Experience2–3 yrs
DepartmentOperations
EquityIncluded
Company size1,001–5,000 people
PostedSep 24, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2 to 3 years of market experience in process analysis, operations, or backoffice roles
Complete bachelor degree
Strong analytical and problem-solving skills
Heavy day-to-day use of AI tools (ChatGPT, Claude, Gemini, or similar) to improve processes
Genuine curiosity, ownership mindset, and willingness to do manual work before automating it
Problem-solving orientation, connecting different areas and processes
Background in Industrial/Production Engineering, Process Engineering, Business Administration, Economics, or related field
Prior experience with Mastercard systems
Familiarity with tools such as Google Suite/Workspace, Notion, N8N or Google Apps Script
Prior experience in fintech, payments, or financial services companies
Good sense of humor
Skills
Claude
ChatGPT
N8N
Google Apps Script
Notion
Google Workspace
Gemini
Mastercard systems
Benefits
Stock options
About the company
Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.
What you’ll do
About the role
We’re looking for an Operations/Backoffice Analyst to sit at the intersection of operational execution, process understanding, and automation. You’ll work hands-on with day-to-day manual processes (such as logistics, card deliveries, and chargebacks) and use data and AI to simplify and automate these workflows over time.
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Execute and follow up on the team’s operational processes (logistics, card deliveries, chargebacks, among others), ensuring quality and turnaround time.
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Map existing manual processes to identify opportunities for automation and continuous improvement.
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Use AI tools (Claude, ChatGPT) and automation platforms (N8N, Google Apps Script) to reduce manual work and drive efficiency.
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Analyze operational data to propose improvements and support evidence-based decisions.
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Collaborate with internal teams (Security/Compliance, Product, Customer Happiness) to solve operational problems end to end.
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Document processes and keep records organized in tools like Notion.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Must haves
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2 to 3 years of market experience in process analysis, operations, or backoffice roles.
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Complete bachelor degree (we don’t require a specific degree — analytical ability is what matters).
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Strong analytical and problem-solving skills, with demonstrable critical reasoning behind the solutions you propose.
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Heavy day-to-day use of AI tools (ChatGPT, Claude, Gemini, or similar) to improve processes — not just basic usage, but real application to solve operational problems.
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Genuine curiosity, ownership mindset, and willingness to do manual work before automating it (know how to walk before flying).
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A problem-solving orientation, connecting different areas and processes.
Nice to haves
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Background in Industrial/Production Engineering, Process Engineering, Business Administration, Economics, or related field.
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Prior experience with Mastercard systems.
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Familiarity with tools such as Google Suite/ Workspace (Google Cloud, Gemini), Notion for project management and documentation, automation via N8N or Google Apps Script, etc.
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Prior experience in fintech, payments, or financial services companies.
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A good sense of humor.
Where we work
This is a hybrid role: you’ll split your time between the office, customers and home. We don’t set a minimum number of office days for most roles — you’ll spend time in the office naturally, and most days during your ramp-up or when your leader asks.
Why Clara
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A high talent-density team driven to make an impact in Latin America — low ego, high ownership.
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Competitive salary and stock options (ESOP) from day one.
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An annual learning budget and accelerated development paths.
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English is our working language, with Spanish and Portuguese every day.
How we work
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Clarity — Open and direct communication: we say what we mean and give context where it matters.
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Simplicity — If it can be simpler, it should be.
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Ownership — We own everything we do, end to end. When something needs to happen, we don’t wait.
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Pride — We hold ourselves to a high standard, and it shows in what we deliver.
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ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.
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Inclusivity — Diverse ideas, stories and perspectives build a better Clara.
If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.
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