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Renewals Specialist

SalaryZAR 348k – ZAR 384k

LocationCape Town, Western Cape, South Africa

Work moderemote

Typefull-time

Company size51+ people

First seen1w ago

Last seen4d ago

Salary: R29 000 – R32 000 per month

About the role

Remote Recruitment is hiring a Renewals Specialist for a UK-based employer, fully remote from South Africa, owning a portfolio of customer renewals.

Role overview

Responsibilities

You will manage renewals from notice to close, keeping customers engaged and contracts on track.

Key responsibilities

•

Manage a portfolio of customer renewals from notice to close

•

Proactively contact customers ahead of renewal dates

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Identify at-risk accounts and coordinate retention efforts

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Process renewal contracts and update CRM records

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Report on renewal rates and forecasts

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Liaise with sales and customer success on upsell opportunities

What you will need

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Experience managing renewals or subscription contracts

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Experience with CRM systems (HubSpot, Salesforce, or similar)

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Comfortable with outbound customer calls and emails

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Strong negotiation and follow-up skills

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Comfortable working UK business hours

Nice to have

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Experience in a SaaS or subscription business

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Familiarity with billing platforms

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Experience with retention or win-back campaigns

What is on offer

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100% remote – work from anywhere in South Africa

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UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)

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Full-time, stable role with a genuine UK employer

•

Supportive onboarding and clear expectations from day one

More roles at Remote Recruitment

RevOps & CRM Specialist (Part-time to full-time)Operations Manager Receptionist Telesales Representative Business Development Executive

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