IT Infrastructure Associate
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Before you apply
LocationHankook North America HQ, Nashville, TN
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 3 yrs
DepartmentSAP/Infra Unit
Company size1,001–5,000 people
PostedAug 12, 2026 · 2mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
0–3 years of experience in IT, including experience with technical support, network operations, infrastructure, or related areas
Basic knowledge of networking concepts
Experience with or familiarity with Windows operating systems and server environments
Familiarity with Linux operating systems and server environments
Familiarity with Microsoft 365 and related applications
Familiarity with virtualization concepts and technologies
Strong customer service mindset with a desire to help colleagues and stakeholders resolve technical issues
Team-oriented attitude with the ability to work independently and learn new technologies
Strong interpersonal and customer service skills
Problem-solving and troubleshooting skills
Ability to diagnose technical issues and communicate solutions clearly to end-users
Basic understanding of computer hardware, software, networking, and infrastructure concepts
Ability to install, configure, and troubleshoot PCs and other IT equipment
Strong communication and organizational skills
Ability to prioritize multiple requests and manage time effectively
Ability to work effectively as part of a team
Eagerness to learn new technologies and develop technical skills
Ability to work independently while knowing when to seek assistance or escalate issues
Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field preferred
Familiarity with VoIP or telecommunications systems is a plus
Knowledge of SAP or other ERP systems is a plus
Bilingual English/Korean is a plus
Equivalent education and/or relevant IT experience may be considered
Skills
Windows
Linux
Microsoft 365
VoIP
LAN
WAN
SAP
ERP
Benefits
Health insurance
401(k)
Paid time off
Paid holidays
Employee discounts
About the company
Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.
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Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.
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Career Growth: Opportunities for internal mobility, leadership development, and continued learning.
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Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
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Inclusive Culture: Committed to diversity, teamwork, and sustainability
Location: The IT Infrastructure Associate role is located at our North American Headquarters in the AT&T (Batman) Building in downtown Nashville, TN. Enjoy a collaborative work environment from Nashville’s most iconic building featuring company-paid on-site parking, a cafe, gym, dry-cleaning services, and more.
About the role
Work Style: In-person, Monday – Friday
The IT Infrastructure Associate supports the day-to-day operation, maintenance, and troubleshooting of the company’s IT infrastructure. Working within established procedures and in collaboration with internal teams, vendors, and external support partners, this role helps maintain the availability and reliability of servers, networks, user devices, and telecommunications systems. The Associate will provide technical support to employees while also gaining hands-on experience with network infrastructure, server environments, Microsoft 365, virtualization, and telecommunications technologies.
Duties and Responsibilities
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Troubleshoot and resolve hardware, software, network, and telecommunications issues in a timely manner.
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Provide technical support to employees for computers, network connectivity, software applications, and telecommunications systems.
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Monitor network traffic and infrastructure performance and escalate issues as appropriate.
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Support and maintain Windows and Linux server environments.
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Assist with the administration and support of Microsoft 365 applications and services.
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Support VoIP and other telecommunications systems.
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Assist with the installation, configuration, maintenance, and troubleshooting of IT hardware, software, and network equipment.
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Assist with the monitoring and maintenance of network infrastructure, including LAN/WAN connectivity.
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Support virtualization technologies and related infrastructure.
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Assist with IT infrastructure projects, including implementation, testing, documentation, and ongoing support.
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Maintain accurate records of IT equipment, systems, configurations, and support activities.
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Order and coordinate IT equipment and supplies as needed.
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Collaborate with internal departments, vendors, and external support partners to resolve issues and support IT initiatives.
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Identify opportunities to improve IT processes, systems, and the employee technology experience.
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Stay current with emerging technologies, IT best practices, and relevant security practices.
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Perform other duties and responsibilities as assigned by Management.
Core Competencies
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Strong interpersonal and customer service skills
•
Problem-solving and troubleshooting skills
•
Ability to diagnose technical issues and communicate solutions clearly to end-users
•
Basic understanding of computer hardware, software, networking, and infrastructure concepts
•
Ability to install, configure, and troubleshoot PCs and other IT equipment
•
Strong communication and organizational skills
•
Ability to prioritize multiple requests and manage time effectively
•
Ability to work effectively as part of a team
•
Eagerness to learn new technologies and develop technical skills
•
Ability to work independently while knowing when to seek assistance or escalate issues
Qualifications
•
Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field preferred.
•
Equivalent education and/or relevant IT experience may be considered.
•
0–3 years of experience in IT, including experience with technical support, network operations, infrastructure, or related areas.
•
Basic knowledge of networking concepts
•
Experience with or familiarity with Windows operating systems and server environments.
•
Familiarity with Linux operating systems and server environments.
•
Familiarity with Microsoft 365 and related applications.
•
Familiarity with virtualization concepts and technologies.
•
Familiarity with VoIP or telecommunications systems is a plus.
•
Strong customer service mindset with a desire to help colleagues and stakeholders resolve technical issues.
•
Team-oriented attitude with the ability to work independently and learn new technologies.
•
Knowledge of SAP or other ERP systems is a plus.
•
Bilingual English/Korean is a plus.
Legal
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.