Controls Engineer Technical Support
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Before you apply
LocationGuadalupe, Mexico; Mexico City, Mexico
Typefull-time
SeniorityMid
Experience3–5 yrs
DepartmentTechnical Support
Company size10,000+ people
PostedAug 31, 2026 · 2mo ago
Verified live23h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's Degree
3 to 5 years of experience in a related field providing Customer Service Support
Experience with Allen Bradley Logix PLC controls platforms
Experience with controls hardware troubleshooting
Electrical troubleshooting experience
Strong Customer Service mentality
Strong verbal communication skills over the phone
Ability to work independently
Ability to work in shifts
Siemens and Modicon PLC experience
Skills
Allen Bradley Logix PLC
Siemens PLC
Modicon PLC
About the role
Dematic has a need for a Controls Engineer in Dematic’s Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.
We offer:
Responsibilities
This is What You Will do in This Role:
• Participates in the support of Complex systems that integrate hardware and software.
• Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer
satisfaction.
• Provide troubleshooting expertise to Dematic’s customers.
• Travel between 10-20% to different customer locations which may include weekends and overtime.
Tasks and Qualifications:
What We are Looking For:
• Bachelor’s Degree
• 3 to 5 years of experience in a related field providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience a plus.
• Electrical troubleshooting experience.
• Strong Customer Service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.
• Ability to in shifts.