Kids want a phone that just works. Parents want to know exactly what it’s doing. Designing for both, at once, without either one feeling like an afterthought — that’s the role.
We’re looking for a Principal UX Designer to own the experience of Tin Can from a family’s first consideration to their eight millionth call. That means the app parents live in (contacts, quiet hours, their whole relationship with the device) and it means onboarding and retention, the moments that turn a new box on the counter into something a family can’t imagine living without.
This isn’t just a design-what’s-asked-of-you role. You’ll run research to understand what’s actually working and what isn’t, partnering with Product to figure out what to do next, not just how to build it. You’ll work closely with the Head of Product, Engineering, and Brand so that software, hardware, and brand feel like one coherent product rather than a set of one-offs. This is a hands-on senior IC role: You’ll do the design work yourself, and you’ll establish the patterns, flows, and design language that let us scale design deliberately, including with AI, over time.