End User Support Technician
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Before you apply
LocationAlbuquerque, NM, US
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentInformation Technology
Company size201–500 people
PostedOct 18, 2024 · 2y ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Oct 18, 2024100% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
General knowledge of network products including Novell, CISCO, and UNIX
Associate's degree plus two (2) years of related experience, or five (5) years of related experience
Dept. of Energy Clearance (L or Q) or ability to obtain and maintain
Must be a U.S. Citizen
Skills
Windows
Mac
Mobile
Novell
CISCO
UNIX
Linux
Overview
Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations.
Responsibilities
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Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
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Provide support in responding to system user requests for assistance.
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Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
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Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
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Support the agency Local Area Network (LAN) Administrator with server maintenance and administration.
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Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machine interface.
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Prepare reports and studies concerning hardware.
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Prepare functional requirements and specifications for hardware acquisitions.
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Ensure that problems have been properly identified and solutions will satisfy the user’s requirements.
Qualifications
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In lieu of degree, relevant experience is applicable
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General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
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Must be a U.S. Citizen
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Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.
•
Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
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