• Lead and manage customer implementation projects from planning through successful completion and handover to Service.
• Act as the primary point of contact for customers, building strong relationships and ensuring a high level of customer satisfaction.
• Develop and maintain project plans, timelines, budgets, forecasts and resource requirements.
• Monitor project progress, identify risks and issues, and drive timely resolution and corrective actions.
• Coordinate internal teams, distributors and external partners to ensure successful project delivery.
• Provide structure, guidance and support to distributors throughout the implementation process.
• Coordinate project resources, shipments and installations in line with project milestones and financial targets.
• Work closely with Sales, Order Administration, Order Fulfilment, Installation, Applications and other relevant teams to ensure seamless project execution.
• Coordinate with customers, architects, engineers and construction partners to ensure site requirements and equipment specifications are correctly understood and delivered.
• Conduct site readiness assessments and onsite inspections where required.
• Review and coordinate site-specific drawings and ensure alignment with project requirements.
• Maintain accurate project documentation, records and project data within relevant systems, including ERP and CLM.
• Monitor project financial performance, including revenue forecasts, budget adherence and variance analysis, and take appropriate action where required.
• Support revenue recognition activities related to construction works where applicable.
• Communicate project status, risks, milestones and key issues clearly to all relevant stakeholders.
• Identify opportunities to improve project management processes, documentation, efficiency and customer experience.
• Support tenders, proposals, sales activities and customer queries as required.
• Develop and maintain project-related documentation, including checklists, technical references and implementation materials.
• Share project management knowledge, best practices and lessons learned with other Project Managers.
• Ensure all project activities are conducted in accordance with applicable company policies, local laws and regulations.
• Ensure company assets and equipment used during projects are appropriately maintained and serviced.
• Own day-to-day project decisions, priorities and resource coordination within the agreed project scope, timeline and budget.
• Direct and coordinate internal teams, distributors and external partners to ensure successful project delivery and timely resolution of issues.
• Escalate significant project risks, financial deviations, scope changes and customer issues, and recommend appropriate corrective actions to relevant stakeholders.