Functional Support Engineer
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Before you apply
LocationTaguig, Metro Manila, Philippines
Typefull-time
SeniorityMid
Experience5+ yrs
Company size501–1,000 people
PostedFeb 14, 2025 · 1y ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
Atleast 5 years of experience as a Functional Support Engineer or in any related position
Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
Ability to develop good working relationships with team members and customers
Ability to problem solve independently
Job Description:
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Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems.
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Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.
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System Configuration: Configure and customize software applications to meet the functional needs of the organization.
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Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.
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Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.
Requirements
Qualifications:
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Atleast 5 years of experience as a Functional Support Engineer or in any related position
•
Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
•
Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
•
Ability to develop good working relationships with team members and customers.
•
Ability to problem solve independently.
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