Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish (Onsite in Long Beach, CA)
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Before you apply
SalaryNo pay range posted
LocationLong Beach, CA, United States
Work modeon-site
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
First seenOct 26, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience
High attention to detail and ability to follow member interaction scripting
Flexible and adaptive to changing priorities and workflows
Compassionate and service oriented
Bilingual (English and at least one additional language, as required)
Strong verbal and written communication skills
Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler
Job Description
Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone.
Job Summary
Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.
Job Duties
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Schedules high-quality member appointments daily to meet departmental goals.
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Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
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Provides basic support and guidance to members with empathy and professionalism.
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Participates in ongoing training sessions to enhance service quality and knowledge.
Job Qualifications
REQUIRED QUALIFICATIONS:
•
At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
•
High attention to detail and ability to follow member interaction scripting.
•
Flexible and adaptive to changing priorities and workflows.
•
Compassionate and service oriented.
•
Bilingual (English and at least one additional language, as required).
•
Strong verbal and written communication skills.
PREFERRED QUALIFICATIONS:
•
Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Legal
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
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