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Rochester Regional Health

Patient Service Representative

Salary$17 – $19/hr
LocationUnity Hospital
Also inUnity Hospital, Rochester, NY 14626
Work modeon-site
Typepart-time
SeniorityEntry
DepartmentGeneral Surgeries
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have9
Friendly, warm, inviting disposition
Exceptional communication skills and professional behavior
Ability to multitask and prioritize commitments
Manage check-in and check-out; work with patient/family and explain relevant unit processes
Prepare unit with daily staff assignment board, nurse locators and updated patient room boards
Assist Clinical Nurse Leader with the coordination of daily patient activities
Oversee information flow within unit, including telephone, mail, fax and paper reports
Maintain and stock supplies on unit
Process physician paper orders or CPOE tasks and maintain all electronic and paper medical records
Eligibility1
Sedentary physical requirements - prolonged sitting, minimal physical effort, lifting under 10 lbs
SUMMARY
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.
STATUS: Part Time
LOCATION: Unity Hospital
DEPARTMENT: General Surgeries
SCHEDULE: Monday–Friday: 7:00 AM–3:00 PM and 3:00 PM–11:00 PM
Every other weekend
ATTRIBUTES
•
Friendly, warm, inviting disposition
•
Exceptional communication skills and professional behavior
•
Ability to multitask and prioritize commitments
RESPONSIBILITIES
•
Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
•
Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate**;** oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
•
Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$16.75 - $18.92
CITY:
Rochester
POSTAL CODE:
14626
Legal
The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
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