We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.
We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.
What You’ll Do
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Interact with customers across chat, email, and calls
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Share best practices and recommendations
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Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.
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Collaborate with Sales, Development, Marketing, and QA
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Represent the “voice of the customer” inside the company
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Contribute to process improvements and exceed KPIs
What You Bring
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Bachelor’s degree or equivalent experience
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1–2 years in a customer-facing role (support, success, service)
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Excellent English communication skills (written + spoken)
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Customer-first mindset with strong active listening skills
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General computer proficiency and SaaS product knowledge
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Ability to multitask and stay calm under pressure
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Positive, team-oriented, and proactive attitude
What’s in it for you
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Be part of a fast-growing scale-up where you make an impact from day one
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Join an international team of passionate, supportive colleagues
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Grow with us - new opportunities open quickly as we scale
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Thrive in an inclusive, diverse workplace where performance matters most
Ready to join us?
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Apply now and help us deliver world-class support while shaping the future of EdTech!