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Cross Border Talents
Polish Customer Support Representative | Athens Greece
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Location
Athens, Attica, Greece
Work mode
on-site
Type
full-time
Department
BPO_GRE6
Company size
1,001–5,000 people
First seen
1w ago
Last seen
4d ago
About the company
Cross Border Talents is looking for Polish Speakers to work in Athens, Greece.
Your Role as a Customer Technical Advisor:
Responsibilities
•
Respond and record consumer inquiries/questions raised through free phone lines for customers;
•
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
•
Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
•
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
•
Troubleshoot through the use of open questions, support documents, and system training;
•
Offer recommendations to common problems or frequently asked questions.
Requirements
Requirements for the Customer Technical Advisor:
•
High School Diploma or Higher;
•
Native/Fluent Polish
•
Good level of English, B2
•
Good Problem Solving Skills;
•
Strong troubleshooting Skills.
Benefits
Cross Border Talent’s Offer:
•
Renewable contract of 12 months;
•
Health Coverage and Private Health Care;
•
Attractive Salary with performance bonus;
•
Working hours: 40h per week = is 8 hours per day / 5 days a week;
•
Greek lessons.
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