Customer Retention and Telesales Representative
LocationIONOS Philippines Inc., i3 Building, Cebu IT Park, Apas, 6000 Cebu City
Typefull-time
SeniorityEntry
DepartmentCustomer Service / Customer Management
Company size1,001–5,000 people
PostedSep 23, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proven track record of selling on the telephone
Revenue generation and exceeding sales targets
Self-motivated
Sales and/or Customer Service experience in a similar role
Excellent verbal and written communication skills
Excellent telephone manner
Technically minded with strong problem solving & analytical skills
Good knowledge of the Internet, email, FTP and the world wide web
Understanding of Hosting & DNS
Skills
Internet
email
FTP
Hosting
DNS
About IONOS
At IONOS, we don’t just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe’s leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.
What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.
Ready for your next step? Become part of IONOS and grow with us.
About the role
We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction.
Duties & Responsibilities
Key responsibilities include:
● Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
● Maintain an excellent knowledge of our portfolio of products and services.
● Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.
● To consistently achieve and exceed sales and retentions targets.
● Direct customers to our online knowledge base to improve their future self service capability.
● Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
● Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role
Skills & Expertise required:
Essential:
● Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
● Self-motivated.
● Sales and/or Customer Service experience in a similar role.
● Excellent verbal and written communication skills.
● Excellent telephone manner.
Nice to have
Desirable:
● Technically minded with strong problem solving & analytical skills
● A good knowledge of the Internet, email, FTP and the world wide web
● An understanding of Hosting & DNS would be an advantage
Application Note
We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.