Key Competencies (All Employees):
Organizational Commitment - Supports the organization, its Mission, Covenants, Operating Principles, and Values Statement.
Adaptability – Adapts to changes in the work environment. Manages competing demands. Changes approach or method appropriately to best fit situation. Deals well with frequent change, delays or unexpected events and adjusts priorities accordingly. Readily accepts and shows positive commitment to change.
Attendance/Punctuality/Reliability - Arrives at work promptly and limits unnecessary time away from work; provides advance notice whenever possible. Supports the team by being dependable and present at work; is willing to work overtime as needed.
Computer Skills – Maintains proficient computer skills and knowledge as required for the job.
Customer Relations – Carries out responsibilities of position in a manner that exemplifies excellent customer service. Demonstrates integrity, respect and compassion in dealing with all internal and external. customers. (Patients, families, staff, peers)
Image -. Conducts self in a professional manner in accordance with Hope values and takes appropriate courses of action. Conveys confidence from others through professional presentation (e.g., appearance, demeanor, cleanliness).
Initiative - Uses self-initiative to achieve goals. Demonstrates persistence and overcomes obstacles. Routinely measures self against standards of excellence and seeks opportunities for improvement. Accepts new or additional responsibilities enthusiastically. Works positively with other staff members and assumes responsibility for individual, team and organizational performance. Collaborates with others to effectively achieve results.
Interpersonal Skills – Focuses on solving conflict, not blaming. Listens to others without interrupting Remains open to others’ ideas and demonstrates a willingness to try new approaches. . Works collaboratively with peers and/or IDT problem solving situations. Remains calm and uses sound reason when dealing with emotional topics.
Work Performance – Shows interest and enthusiasm in work and organization as an entire unit. Is productive and completes job expectations productively and efficiently. Uses Hope’s resources appropriately. Continues to learn. Exhibits sound and accurate judgment. Includes appropriate people in decision-making process. Requests assistance from supervisor appropriately. Meets time commitments. Adheres to all aspects of organizational compliance and regulatory issues, including policy and procedures Maintains confidentiality…
Professional Certification and License – Maintains appropriate and required job certifications and/or license. Seeks out other professional development opportunities. Shares learned knowledge with others.
Safety - Ensures that all work is performed in a safe manner to prevent injury. No avoidable accidents within evaluation period. Exhibits use of Universal Precautions.
Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers. Consistently represents Hope with integrity and professionalism.
Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job. Carry out duties and responsibilities in a manner that exemplifies excellent customer service.
When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
Assist with special projects, as requested.
All other job duties as may be assigned.