Dental Patient Coordinator
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Before you apply
LocationApex, North Carolina, United States
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentApex
Company size501–1,000 people
PostedMay 4, 2026 · 6mo ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Customer Service experience
Ability to work in a fast-paced environment and manage competing priorities
Ability to balance registers accurately
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer and organization skills
Communicates clearly and professionally with patients and team members in person and by phone
Ability to demonstrate independent thinking as well as a teamwork-oriented approach
Ability to reliably arrive in time to support office opening and scheduled business hours
Flexibility to adjust schedule occasionally based on business needs
Dental or medical front desk experience preferred
Subject to background screening consistent with applicable law and job-related business needs
Skills
RevenueWell
Benefits
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
POSITION SUMMARY
The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.
KEY COMPETENCIES
•
Greeting and assisting patients professionally to ensure a positive front‑office experience
•
Checking-in patients to ensure they have all the necessary information in the patient management software
•
Collecting co-payments
•
Checking-out patients
•
Running and processing applicable reports
•
Monitor office emails
•
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
•
Insurance Verification and pre-authorizations
•
Closing out and ensuring that registers are balanced daily
•
Completing next day router preparation
•
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
•
Scheduling patients, filling same-day or next-day schedule as needed
•
Monitoring and responding to office voicemails
•
Support Office Manager with EOD process
•
Escalating issues to Office Manager
· Other duties and responsibilities as assigned.
QUALIFICATIONS
To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Requirements
•
Ability to reliably arrive in time to support office opening and scheduled business hours
•
Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
•
Subject to background screening consistent with applicable law and job‑related business needs
•
High school diploma or equivalent
•
Customer Service experience
•
Ability to work in a fast‑paced environment and manage competing priorities
•
Ability to balance registers accurately
•
Strong communication skills
•
Must exhibit ethical conduct & confidentiality
•
High attention to detail and accuracy
•
Strong computer and organization skills
•
Communicates clearly and professionally with patients and team members in person and by phone
•
Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
•
Dental or medical front desk experience preferred
Benefits
Benefits:
•
Dental insurance
•
Health insurance
•
Life insurance
•
Paid time off
•
Vision insurance
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