LocationKuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Typecontract
SeniorityEntry
Experience8+ yrs
DepartmentIT Services
Company size1,001–5,000 people
PostedMar 16, 2026 · 7mo ago
Verified live6h ago
At a glanceSummarised by Seekless from the posting.
Must have5
8+ years of experience as Service Desk Engineer (L1)
Japanese speaking, writing, reading
Responsible for providing technical assistance and support related to computer systems, hardware, or software
Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
Customer-oriented and patient to deal with difficult customers
About the role
We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.
Requirements
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Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
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Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
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They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
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Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
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Performing remote troubleshooting through diagnostic techniques and pertinent questions
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Walk the customer through the problem-solving process.
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Provide accurate information on IT products or services.
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Respond to email messages for customers seeking help.
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Record events and problems and their resolution in logs
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Follow-up and update customer status and information