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Piedmont

Customer Service Agent, Cross Functional (Part-Time)

Salary$16/hr
LocationJacksonville, NC
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentGround Handling
Company size501–1,000 people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have6
Successful completion of Customer Service Agent training course
Ability to lift seventy (70) pounds
Work outside in all weather conditions
Effective communication skills
Ability to organize, prioritize, and multitask
Proof of high school or GED completion
Nice to have3
Previous airline experience
Previous employment as a front-line customer service provider
Basic knowledge of computer applications and programs
Eligibility4
Valid driver's license and clear driving record
10-year Criminal History Records Check
Drug screen
Minimum 18 years of age
Benefits
Paid training
Holiday pay
401(k)
Vacation
Family travel
About the company
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
About the role
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
Essential Duties:
•
Assist passengers in boarding and disembarking flights
•
Monitor computerized passenger boarding
•
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
•
Change customer flight itinerary and seat assignments as required
•
Operate the Jetway
•
Load and unload baggage and cargo
•
Operate motorized service vehicles and equipment
•
Guide and park aircraft
•
Perform cabin maintenance tasks
•
Work together as a team to provide excellent customer service and meet corporate objectives
Job Qualifications and Competencies:
•
Successful completion of training course
•
Ability to meet company goals and customer expectations in a high energy environment
•
Effective communication skills
•
Ability to organize, prioritize, and multitask
Preferred Qualifications:
•
Previous airline experience
•
Previous employment as a front-line customer service provider
•
Basic knowledge of computer applications and programs
Work Environment:
•
Use of computers, telephones, and other office equipment
•
Airport ramp environment, subject to varied weather conditions and elevated noise levels
•
All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
•
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
•
Handle objects up to 70 pounds regularly
•
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefits
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$16.00/Hourly
Legal
Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.
I**n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Hiring process
Job Application Deadline:
October 16, 2026
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
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