Swedish speaking Customer Support Agent for iGaming Company in Malta
LocationUppsala, Uppsala County, Sweden
Work modehybrid
Typefull-time
DepartmentNext Job Abroad
Company size1,001–5,000 people
First seen1w ago
Last seen1d ago
Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?
This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.
Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.
That’s what this opportunity offers.
The Job — Customer Experience in Sports & Casino
You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same.
You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.
What You’ll Be Doing
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Helping customers via phone, chat and email
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Solving cases fully — not just forwarding them
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Approving withdrawals and handling KYC
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Running daily security checks
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Spotting trends and sharing insights to improve processes
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Working closely with other internal teams
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Reaching your KPIs and contributing to a strong team atmosphere
Requirements
Who You Are
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Fluent in Swedish
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Curious, social and confident in your communication
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Interested in sports/casino (or at least not confused by the concept of odds…)
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Open to shift work
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A multitasker who enjoys a fast-paced environment
Benefits
What You Get
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Relocation package + bonus scheme
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Hybrid work setup + up to 40 days fully remote abroad per year
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Private international health insurance
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Wellbeing allowance
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Home office setup bonus
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Breakfast on Tuesdays, lunch on Mondays & Wednesdays
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Regular team events and a big social expat community
Career & Development
You won’t get stuck here — the company invests heavily in growth.
There’s an internal Academy where you can develop in areas like:
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Fraud
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Compliance
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Product
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Escalations
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Commercial
If you’re dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.