AI
AiaPremier Agency Development, Specialist
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Before you apply
LocationHong Kong, HK-AIA Hong Kong & Macau
SeniorityMid
Company size10,000+ people
PostedOct 29, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Identify business opportunities, develop strategic plans, and execute solutions that deliver key business outcomes
Embed a customer first mindset in all decisions and actions
Develop a clear understanding of customer needs, take end to end ownership to resolve issues, and work collaboratively across teams to continuously enhance the customer journey
Analyze business performance and identify growth opportunities
Support strategic planning, business forecasting, and KPI tracking
Drive implementation of corporate initiatives and business solutions
Coordinate stakeholders and subject matter experts to achieve business objectives
Promote digital and AI solutions to enhance business efficiency
Conduct business analysis and prepare presentations, management reports to support strategic decision-making
Drive key initiatives to experience and new agents including presentation at new agent training programme
Propose ideas for effective promotion and business engagement
Support departmental events & meetings
Monitor business quality and compliance with company policies and regulatory requirements
Identify business risks and recommend improvement actions to support sustainable business performance
Create connections that move people and business forward.
At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.
Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.
About the Role
To support the Team Lead in identifying business opportunities, developing strategic plans, and executing solutions that deliver key business outcomes.
This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
Roles and Responsibilities:
Business Strategy & Performance Management (50%)
•
Analyze business performance and identify growth opportunities.
•
Support strategic planning, business forecasting, and KPI tracking.
•
Drive implementation of corporate initiatives and business solutions.
•
Coordinate stakeholders and subject matter experts to achieve business objectives.
•
Promote digital and AI solutions to enhance business efficiency.
Agency Development & Business Support (40%)
•
Conduct business analysis and prepare presentations, management reports to support strategic decision-making.
•
Drive our key initiatives to experience and new agents including presentation at new agent training programme.
•
Propose ideas for effective promotion and business engagement.
•
Support departmental events & meetings.
Governance & Quality Assurance (10%)
•
Monitor business quality and compliance with company policies and regulatory requirements.
•
Identify business risks and recommend improvement actions to support sustainable business performance.