Customer Experience Specialist at Sugarmont Apartments & Townhomes
LocationSugarmont Apartments, Utah - Salt Lake City
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentProperty Management
Company size201–500 people
PostedOct 6, 2026 · 5d ago
Verified live5h ago
At a glanceSummarised by Seekless from the posting.
Must have10
Upbeat attitude and ability to clearly communicate
Desire to solve problems
Stand and smile when greeting all customers
Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text
Ensure apartments are ready to show daily and for upcoming move-ins
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards
Understand pricing and information about all available apartment homes
Assist in planning community events and social media marketing
Organize package room daily
Maintain community-related communications and vendor relationships
Eligibility1
Flexible schedule required, includes weekends and evening hours
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
HSA
PTO
Paid holidays
Bonus
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Sugarmont Apartments.
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
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Put your upbeat attitude, communication skills, and creativity into action.
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Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
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Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
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Answer all phone calls to the property and take detailed notes and information.
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Ensure apartments are ready to show daily and for upcoming move-ins.
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Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
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Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
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Assist in planning community events and social media marketing.
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Organize package room daily as packages are delivered.
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Maintain community-related communications and vendor relationships.
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Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
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Competitive base pay and quarterly bonus structure!
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Full health, vision, dental, life, and disability benefits - available within 1-30 days!
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Generous 401k and HSA Company match!
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Paid time off – eligible for 3 weeks (120 hours) in 1st year!
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10.5 paid holidays!
At Cottonwood Residential, we’re committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we’ve made apartment searching more convenient and accessible for our customers. We’re looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!