Customer Experience Manager at Cottonwood Highland Apartments
LocationCottonwood Highland Apartments, Utah - Salt Lake City
Work modeon-site
Typefull-time
SeniorityMid
Experience1+ yrs
DepartmentProperty Management
Company size201–500 people
PostedOct 7, 2026 · 4d ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Must have2
Minimum of one year of experience in general marketing, social media, and online marketing
Exceptional multi-tasking and communication skills, both oral and written
Nice to have4
Leasing, sales, and/or customer service experience desired
A good understanding of basic accounting practices is a plus
Entrata Core experience is a plus
Knowledge of Fair Housing Laws is preferred
Eligibility1
Weekend availability is required
Skills
Entrata Core
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
HSA
Paid time off
Holidays
Do you love helping people feel at home? As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Highland Apartments. Apply today!
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.
Compensation & Benefits of a Customer Experience Manager
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Competitive base pay and quarterly bonus structure!
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Full health, vision, dental, life, and disability benefits - available within 1-30 days!
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Generous 401k and HSA Company match!
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Paid time off – eligible for 3 weeks (120 hours) in 1st year!
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10.5 paid holidays!
Qualifications & Experience of a Customer Experience Manager
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Leasing, sales, and/or customer service experience desired.
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Minimum of one year of experience in general marketing, social media, and online marketing.
•
Exceptional multi-tasking and communication skills, both oral and written.
•
A good understanding of basic accounting practices is a plus.
Assisting with move-in and move-out needs, including generating documentation and contracts necessary for renting.
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Assisting with outreach marketing, social media marketing, and with coordinating leasing and resident activities.
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May occasionally perform supervisory duties in the absence of the Community Manager.
At Cottonwood Residential, we’re committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we’ve made apartment searching more convenient and accessible for our customers. We’re looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!