Customer Success Manager Senior
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Before you apply
LocationMadrid, Community of Madrid, Spain
Typefull-time
SenioritySenior
Experience4+ yrs
DepartmentCustomer Success
Company size51–200 people
PostedJun 11, 2026 · 4mo ago
Verified live7h ago
May no longer be actively hiring
Posted by the company on Jun 11, 202643% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments
Proven track record of driving software adoption, customer retention, and account growth
Strong analytical skills – comfortable working with data, building reports, and translating numbers into decisions
Knowledge of Excel and Power BI
Excellent communication and storytelling skills, with experience presenting KPI progress and turning insights into actionable recommendations
Experience running structured value reviews and managing a consistent health-score cadence across a client portfolio
Advanced English, French and Spanish
Experience with CRM tools (HubSpot, Vitally) is a plus
Experience leading Strategic Business Reviews and handling renewals and upsell conversations is a plus
Experience in retail operations, store staffing, scheduling, or workforce planning is a huge plus
Skills
Excel
Power BI
HubSpot
Vitally
Benefits
Health insurance
Flexible working
Language classes
Mental wellbeing support
About the company
Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time.
About the role
Our team is growing and we’re looking for a Customer Success Manager Senior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.
✨ How you’ll make a difference
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Own your client portfolio and be accountable for their health, adoption, and value delivery.
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Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed.
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Run structured value sessions — presenting KPI progress, identifying improvement opportunities, and recommending concrete actions.
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Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.
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Lead Strategic Business Reviews tied to each customer’s objectives and drive renewal and upsell conversations.
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Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback.
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Keep CRM and customer records accurate and up to date.
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Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest.
Requirements
🧩 What we are looking for
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Senior: 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments (experience in retail operations, store staffing, scheduling, or workforce planning is a huge plus).
•
Proven track record of driving software adoption, customer retention, and account growth.
•
Strong analytical skills — you’re comfortable working with data, building reports, and translating numbers into decisions. Knowledge of Excel and Power BI are necessary.
•
Excellent communication and storytelling skills, with experience presenting KPI progress and turning insights into clear, actionable recommendations.
•
Experience running structured value reviews and managing a consistent health-score cadence across a client portfolio.
•
Experience with CRM tools (HubSpot, Vitally) is a plus.
•
Experience leading Strategic Business Reviews and handling renewals and upsell conversations is a plus.
•
Advanced English, French and Spanish.
Benefits
🌱 What we offer
✨ A key role in a fast-growing international SaaS company
🌍 A diverse, global team and collaborative culture
💡 Real ownership and autonomy to drive impact
💎 Beyond the Salary:
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Comprehensive Medical Insurance.
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OpenUp platform for your mental well-being.
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Cobee for flexible compensation (meals, transport, etc.).
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Language classes to keep you growing.
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A flexible work model
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