Consumer Access Specialist Auburndale PRN
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Before you apply
Salary$17 – $27/hr
LocationHF AH AUBURNDALE ER
Work modeon-site
Typepart-time
SeniorityEntry
Company size10,000+ people
PostedOct 26, 2026 · 1w ago
Verified live6h ago
At a glanceSummarised by Seekless from the posting.
Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed
Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans
Coordinates with utilization management staff for pre-authorization issues
Contacts insurance companies to verify eligibility and benefits, obtains pre-authorizations within established timeframes
Registers patients for all services, ensuring accuracy and minimizing duplication of medical records
Collects critical demographic information from patients and confirms insurance details
Provides timely and continual coverage of assigned work areas during scheduled shifts
Manages communication between clinical, ancillary, and consumer access departments to enhance patient experience
Consistently provides excellent customer service
Provides coverage for PBX (Switchboard) as needed
Performs cashiering functions such as collections and cash reconciliation accurately
Mature judgement in dealing with patients, physicians, and insurance representatives
Working knowledge of Microsoft programs and familiarity with database programs
Ability to operate general office machines such as computer, fax machine, printer, and scanner
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
Ability to communicate professionally and effectively, both verbally and written
Ability to adapt in ever-changing healthcare environment
Ability to follow complex instructions and procedures, with a close attention to detail
Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information
Knowledge of computer programs and electronic health record programs
Basic knowledge of medical terminology
Exposure to insurance benefits; ability to decipher insurance benefit information
Bilingual – English/Spanish
Experience in Customer Service related field
Exceptional customer service skills
Advanced understanding of insurance knowledge and benefits
Advanced understanding of hospital electronic medical report (EMR) system
Intermediate medical terminology
High School Grad or Equiv
Associate degree
1+ year customer service
1+ year relevant healthcare
1+ year revenue cycle
Certified Healthcare Access Associate (CHAA)
Certified Revenue Cycle Rep (CRCR)
Florida Level 2 background screening, including fingerprinting
Skills
Microsoft programs
database programs
electronic health record programs
hospital electronic medical report (EMR) system
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off
403(b) retirement plan
Paid parental leave
Career development
Wellness resources
Mental health resources
Pet benefits
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
•
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
•
Paid Time Off from Day One
•
403-B Retirement Plan
•
4 Weeks 100% Paid Parental Leave
•
Career Development
•
Whole Person Well-being Resources
•
Mental Health Resources and Support
•
Pet Benefits
Schedule:
PRN
Shift:
Day (United States of America)
Address:
1036 US HWY 92 W
City:
AUBURNDALE
State:
Florida
Postal Code:
33823
Job Description:
•
Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
•
Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
•
Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
•
Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
•
Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
•
Collects critical demographic information from patients and confirms insurance details.
•
Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
•
Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
•
Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
•
Attends department meetings and promotes positive dialogue within the team.
•
Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
•
Performs cashiering functions such as collections and cash reconciliation accurately.
•
Other duties as assigned.
Knowledge, Skills, and Abilities:
•
Mature judgement in dealing with patients, physicians, and insurance representatives
•
Working knowledge of Microsoft programs and familiarity with database programs
•
Ability to operate general office machines such as computer, fax machine, printer, and scanner
•
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
•
Ability to communicate professionally and effectively, both verbally and written
•
Ability to adapt in ever-changing healthcare environment
•
Ability to follow complex instructions and procedures, with a close attention to detail
•
Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
•
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
•
Knowledge of computer programs and electronic health record programs
•
Basic knowledge of medical terminology
•
Exposure to insurance benefits; ability to decipher insurance benefit information
•
Bilingual – English/Spanish
•
Experience in Customer Service related field
•
Exceptional customer service skills
•
Advanced understanding of insurance knowledge and benefits
•
Advanced understanding of hospital electronic medical report (EMR) system
•
Intermediate medical terminology
Education:
•
Associate [Preferred]
•
High School Grad or Equiv [Required]
Field of Study:
•
N/A
Work Experience:
•
1+ customer service [Preferred]
•
1+ relevant healthcare [Preferred]
•
1+ revenue cycle [Preferred]
Additional Information:
•
Additional Licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements.
Licenses and Certifications:
•
Certified Healthcare Access Associate (CHAA) [Preferred]
•
Certified Revenue Cycle Rep (CRCR) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$16.79 - $26.86
Background Screening Requirement (Florida Law)
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.
Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.