Job Responsibilities:
● Coordinate with clients and maintain strong relationships to ensure service excellence and retention
● Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
● Validate and generate data, plans, and reports using the iCABS system
● Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
● Follow up on POs, service contracts, legal agreements, and contract renewals
● Oversee office administration, statutory compliance, attendance, and petty cash management
● Manage vehicle maintenance and GPS tracking
● Supervise the service team and ensure smooth operation of the service centre
● Maintain inventory records, including battery stock Key Result Areas:
● Client Relationship Management
● Service Planning & Execution
● System & Data Management
● Billing & Documentation