The Director-Consulting Services leads Cryoport’s Consulting Services organization, including Program Management, Validation Engineering, and testing laboratory operations. Reporting to the Senior Vice President & Chief Product Development Officer, this role is responsible for achieving revenue, profitability, financial control, and client satisfaction objectives while ensuring consulting projects are scoped, managed, and delivered successfully.
The Director oversees team development, operational excellence, proposal and project execution, client engagement, and implementation of scalable consulting processes, tools, templates, and service offerings. This role also leads the setup, operation, and certification of Cryoport’s testing laboratory, including applicable certifications such as ISO 17025 and ISTA. Working closely with Consulting SMEs, Sales, Operations, Quality, Finance, and other cross-functional partners, the Director ensures consulting capabilities, resources, and customer needs are aligned while continuously improving consulting solutions and organizational performance.
The Consulting Services team works as an extension of our clients to assist in validations, qualifications, risk assessments, lane qualifications, packaging testing, packaging optimization, custom commercialization workflow is important as much of our work supports IND, BLA and other regulatory accessory/packaging development, custom projects, across all of our business segments - Cell and Gene Therapy, Reproductive Medicine and Animal Health. Understanding the clinical study to filings and is focused on identifying, quantifying and mitigating risks.