As an AppOps System Engineer - Database Administrator, your key responsibilities will include:
· Database Installation and Administration: Install, configure, and manage databases in live environments.
· Performance Tuning: Fine-tune database performance to ensure optimal operation and efficiency.
· Monitoring: Continuously monitor database health and performance, identifying and resolving issues proactively.
· Infrastructure Management: Deploy and manage Linux Azure Virtual Machines (Linux RHEL 8.x, 9.x) and PaaS services (storage accounts, key vaults, PostgreSQL Flexi Server) using DevOps pipelines.
· Application Operations: Install and configure new releases, service packs, patches, and hot-fixes for Core Banking Solutions via Azure DevOps pipelines.
· Incident and Event Management: Investigate and troubleshoot technical issues and incidents in live or implementation client environments, ensuring timely resolution and adherence to SLAs. Team member of the production support 24/7 for any production issue raised by Clients.
· Service Reviews: Participate in periodic service reviews, providing updates and recommendations for improvements.
· Knowledge Management: Create, review, and update knowledge-based articles in the Application Operations repository.
· Proactive Monitoring: Collect and evaluate database performance metrics, providing feedback to Product & QA teams.
· Collaboration: Work closely with Universal Banking business units to enhance monitoring practices and service improvements.