Data Integrity and Management:
• Maintain accurate student records, including registrations, program changes, and Credit for Prior Learning (CPL) credit.
• Conduct graduation audits, process course substitutions, and manage academic standing processes.
• Maintains and updates student records including adds, drops and withdrawals; processes grade changes
• Oversee the scanning and indexing of vital documents and ensure accurate transcript printing and distribution.
• Ensure compliance with FERPA and other regulations while safeguarding student data across multiple systems.
Support and Customer Service:
• Provides excellent customer service and a full range of support services to current and former students, as well as the general public, faculty, and staff, by responding to inquiries and requests for information and assistance related to student records in a timely and empathetic manner.
• Investigate and resolve escalated tickets regarding student records from the help desk and institutional website.
• Serve as liaison to K14 personnel with respect to student records. • In the absence of the Registrar, make critical decisions and take authorized actions to resolve urgent matters.
• Maintain high customer service standards, fostering positive interactions with students, faculty, and staff.
Institutional Policy Support:
• Provide guidance and training on institutional policies related to student enrollment, course management, grades, and graduation.
• Ensure that academic and operational processes comply with institutional, state, and federal regulations.
• Monitor enrollment data and collaborate with other departments to maintain consistency and policy adherence.
• Communicate policy updates and assist in interpreting complex guidelines for faculty, staff, and students.
• Assist with reviewing graduation applications and conducting degree audits to ensure students meet graduation requirements.
• Communicate with students, faculty, and staff regarding degree completion status and outstanding requirements.
• Help coordinate graduation ceremonies, manage student lists, and verify completion statuses.
• Contribute to the institution’s graduation metrics by ensuring timely and accurate completion processes.
The above list of duties is not exhaustive. Other tasks logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA)