We are seeking a highly motivated and detail-oriented Account Manager with 1–4 years of experience in account management, campaign delivery, or client success roles. This role is ideal for professionals who have worked in high-performance marketing environments such as performance marketing agencies, real estate marketing firms, or B2C go-to-market (GTM) agencies.
About the role
You will be responsible for managing end-to-end client relationships, overseeing campaign execution (voice-based lead generation or paid media), and ensuring revenue goals are consistently met. The ideal candidate should be data-driven, ROI-focused, and able to translate client goals into actionable plans with measurable outcomes.
Key Responsibilities:
•
Client Relationship Management:
Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are met. Build strong, trusted relationships through regular check-ins, performance reviews, and consultative discussions.
•
Campaign Execution:
Oversee the planning, execution, and optimization of outbound voice campaigns, lead generation efforts, and paid media campaigns. Collaborate with internal delivery teams to ensure timely and quality execution.
•
Revenue Ownership:
Take accountability for revenue outcomes across assigned accounts. Proactively identify opportunities to grow client value through upselling and cross-selling of services.
•
Performance Tracking & Analysis:
Monitor campaign KPIs across the customer funnel—awareness to conversion. Provide actionable insights and detailed performance reports that align with client ROI expectations.
•
Marketing Funnel & Journey Understanding:
Understand and analyze customer buying journeys, conversion funnels, and decision paths. Use this knowledge to improve campaign strategies and client engagement.
•
Collaboration with Internal Teams:
Work closely with sales, delivery, operations, and creative teams to ensure campaigns run smoothly from ideation through execution. Bridge the gap between client objectives and internal deliverables.
•
Customer Success & Retention:
Ensure high levels of customer satisfaction through proactive account management, performance updates, and strategic support. Anticipate potential challenges and resolve issues before they escalate.
What We’re Looking For:
•
1–4 years of experience in account management, campaign management, client delivery, or a related field
•
Prior experience in a performance marketing agency, real estate marketing firm, or B2C GTM agency preferred
•
Strong understanding of marketing funnels, customer journeys, and ROI tracking
•
Exposure to outbound voice campaigns, paid digital media, or lead generation operations
•
Background in customer success, engagement management, or business analytics is a strong plus
•
Excellent verbal and written communication skills
•
Data-driven mindset with proficiency in reporting and campaign analytics
•
Ability to manage multiple clients and projects in a fast-paced environment