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FI
Finastra

SME, GPP Product Specialist

LocationVirtual - US
Work moderemote · United States
SenioritySenior
Company size1,001–5,000 people
PostedJul 27, 2026 · 2mo ago
Verified live10h ago
At a glanceSummarised by Seekless from the posting.
Must have5
Proven hands-on FGPP configuration experience, including profiles and rules setup
Strong & proven FGPP issue/case analysis skills: triage, recreation, trace analysis, database, and GUI usage
Deep FGPP business and functional knowledge
Customer-facing experience, including leading technical calls
Experience with FGPP (not only Classic GPP) 4.6.X and above
Eligibility1
Located in posted location or immediate surrounding areas
Skills
FGPP
GUI
database
trace analysis
logical fields
XPath
object rules
profile UDFs
cache refresh
payment processing
BA master
Benefits
Unlimited PTO
Hybrid working
Employee assistance program
Medical insurance
Life insurance
Disability insurance
Retirement plan
Paid volunteer time
Donation matching
Career development
Recognition program
Who are we?
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
What will you contribute?
The SME serves as the client’s technical focal point for the FGPP in production, responsible for troubleshooting and resolving issues to ensure smooth operation. The role involves direct collaboration with client teams, escalation management, and support for development and testing. This position typically reports to the Technical Lead and supports the production environment for client-critical processes.
Responsibilities & Deliverables
•
Be the primary technical point of contact for FGPP issues in production, providing expert analysis and resolution.
•
Manage escalations from Level 2 support for complex and advanced issues.
•
Provide guidance and support for configuration changes needed to resolve production issues.
•
Identify root causes by recreating issues, analyzing traces, and performing complex configurations.
•
Use GUI, database, and trace analysis to diagnose issues.
•
Understand FGPP core tables and fields, including logical fields, XPath, object rules, profile UDFs, and cache refresh.
•
Review payment processing flows and compare them with error situations to identify issues.
•
Analyze traces to determine whether failures require code fixes or configuration resolutions.
•
Perform complex configuration changes such as pre/post processing rules and check-ins in BA master for project branches.
•
Provide setup and configuration solutions to customers.
•
Escalate issues to Level 3 development team if code fixes are necessary.
•
Support QA and Level 2 teams in testing and validating fixes.
•
Participate in customer calls to assist Level 2 support, explaining issues, providing status updates, and outlining next steps.
•
Collaborate with Level 1 and Level 2 teams for guidance and consultation.
•
Support Advisors and PAS Leads by joining calls, providing updates, and feedback on escalated cases.
•
Work closely with the Production Development Team (Level 3) and Product Management.
Required Experience
•
Proven hands-on FGPP configuration experience, including profiles and rules setup.
•
Strong & proven FGPP issue/case analysis skills: triage, recreation, trace analysis, database, and GUI usage.
•
Deep FGPP business and functional knowledge.
•
Customer-facing experience, including leading technical calls.
•
Experience with FGPP (not only Classic GPP) 4.6.X and above.
Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Legal
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
More roles at Finastra
Associate Software EngineerSoftware EngineerAssociate QA Manual & Automation EngineerExpert Database AdministratorSenior Director, Strategic Accounts
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