HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership:
• Partner with the Management Team on daily store operations, ensuring seamless coordination across selling, back of house, and customer service functions.
• Communicate expectations clearly for assignments and projects to all employees under your supervision, ensuring alignment and accountability.
• Provide onboarding support and ongoing training to new and existing associates, building a high-performing, fan-first team culture.
• Deliver timely, constructive feedback to associates based on observed performance, fan feedback, and knowledge of the work environment.
Fan & Customer Impact (Obsessed with Fans)
• Lead customer engagement on the floor, modeling and coaching world-class service standards that create memorable game day and shopping experiences.
• Train the store team to consistently deliver fan-first interactions that reflect the passion and energy of the Fanatics brand.
• Use fan feedback and floor observations to continuously raise the bar on service quality and associate performance.
• Champion a store environment where every fan feels welcomed, valued, and served with enthusiasm.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
• Utilize business metrics — including revenue targets, per cap, and UPT — to identify opportunities and make informed, data-driven decisions on the selling floor.
• Identify process improvements in stockroom organization and back of house operations to drive efficiency and readiness.
• Contribute fresh ideas and solutions to support the Management Team in evolving the in-store fan experience.
• Embrace new tools, technologies, and ways of working that improve store performance and team productivity.
Ownership & Execution (Determined & Relentless Mindset)
• Take ownership of the day-to-day running of the store, ensuring operational standards are met consistently and with urgency.
• Drive sales results by executing sales and operations plans with precision, meeting or exceeding store financial targets including retail sales and profit.
• Maintain stockroom organization and support back of house operations to ensure product availability and a seamless front-of-house experience.
• Deliver against timelines and commitments with a determined, results-oriented mindset even in high-pressure, game day environments.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement