Sr ServiceNow Developer ITSM & CSM and Custom Development
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Before you apply
LocationPune; Hyderabad, Telangana; Kolkata, West Bengal; Pune, Maharashtra
SenioritySenior
Experience5+ yrs
Company size1,001–5,000 people
PostedNov 4, 2025 · 1y ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
6+ years of experience in ServiceNow implementations and optimizations
5+ years of experience in the delivery and implementation of ServiceNow ITSM core module
3+ years of experience in ITSM and CSM Pro
Experience in Now Assist and Virtual Agent configurations
Experience developing implementation plans in ServiceNow
Minimum 5+ years of ServiceNow development experience
CSA/CAD certifications (Compulsory)
CIS-ITSM / CIS-CSM certification (Compulsory)
Strong knowledge of JavaScript
Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions
Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide
Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs
Experience in agile development environments
Strong understanding of ITIL practices and their application in ITSM and CSM solutions
Proven ability to deliver end-to-end solutions for ITSM and CSM requirements
Excellent communication and presentation skills
Knowledge of HR functions, processes, and best practices
Experience in Project Management
Experience with a full ITSM, and CSM suite implementation
Skills
ServiceNow
ITSM
CSM
Now Assist
Virtual Agent
JavaScript
CSS
Jelly
XML
HTML
Glide
SOAP
REST APIs
ITIL
Sr ServiceNow Developer ITSM & CSM and Custom Development1
Responsibilities
You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience.
Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM and CSM Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture
Supporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessions
Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the Application build into production
Forging strong relationships with both the clients and project teams that will contribute to your growth and development
Requirements
Basic Qualifications:
•
6+ years of experience in ServiceNow implementations and optimizations
•
5+ years of experience in the delivery and implementation of ServiceNow ITSM core module
•
3+ years of experience in ITSM and CSM Pro.
•
Experience in Now Assist and Virtual Agent configurations.
•
Experience developing implementation plans in ServiceNow
•
Knowledge of HR functions, processes, and best practices will be preferred
Preferred Qualifications:
Experience in Project Management
Experience with a full ITSM, and CSM suite implementation
Job Requirements
•
Minimum 5+ years of ServiceNow development experience.
•
CSA/CAD certifications (Compulsory).
•
CIS-ITSM /CIS-CSM certification (Compulsory).
•
Strong knowledge of JavaScript.
•
Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions.
•
Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide.
•
Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs.
•
Experience in agile development environments.
•
Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements.
•
Excellent communication and presentation skills