Knowledge, Skills and Abilities:
• Excellent guest service skills required.
• Ability to work in a fast-paced environment and perform with a sense of urgency.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Popeyes standards.
• Ability to keep employees motivated, resolve conflicts, and make difficult decisions.
• Available to work all shifts; open, close, weekends and holidays.
• Cash handling and possesses basic math skills (add, subtract, multiply, divide).
• Proven ability to problem-solve and handle high-stress situations.
• Ability to interpret financial statements and understand contributing factors.
• Treats all team members and guests with respect, dignity, integrity, and sensitivity.
• Provides a safe working environment by complying with safety rules and reporting potential hazards.
Credentials and Experience:
• Requires a high school diploma or equivalent.
• Minimum of 2 years’ experience in restaurant, hospitality or retail management, additional operations and/or leadership experience required.
• Food Safety Manager Certification is required within 30 days of hire/promotion, if not already held.
• Must be able to lift up to 50 pounds of force frequently to move objects.
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
• Consistently handles product preparation. • Ability to kneel to utilize proper lifting procedures and to open safe.
• Consistently lifts for product preparation, stocking, and inventory.
• Consistently kneels to utilize proper lifting procedures and to open safe.
• Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Frequently stoops to pick up supplies and trash.
• Ability to work standing and walk for 8 hours or more per day.