Claims Coordinator
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Before you apply
Salary£26k
LocationDorking, Surrey, UK; Basingstoke, Hampshire, UK
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentClaims
Company size10,000+ people
PostedNov 2, 2026 · 6d ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Experience providing great customer service, whether face-to-face, over the phone or via email
Excellent attention to detail and accuracy
Strong organisational skills and the ability to manage multiple priorities
Confidence learning new systems and processes
Good communication skills, both written and verbal
A positive, team-focused attitude
Good working knowledge of Microsoft Office applications
Skills
Microsoft Office
Job Posting End Date: November 20
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Job Description Summary
Role: Claims Coordinator (Open to entry-level)
Location: Dorking or Basingstoke (Hybrid, 8 days per month in office)
Salary: £26,000
What will you bring?
At Unum, we’re here to support people through some of life’s most challenging moments. As a Claims Coordinator, you’ll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy and professionalism.
This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn’t required so if you’re organised, customer-focused and eager to learn, we’d love to hear from you.
What you’ll be doing
You’ll be part of a supportive Claims team responsible for helping customers throughout their claims journey. Your day-to-day responsibilities will include:
• Registering new claims accurately and efficiently
What we’re looking for
We’re more interested in your potential than your previous industry experience. To be successful in this role, you’ll bring:
• Experience providing great customer service, whether face-to-face, over the phone or via email
• Excellent attention to detail and accuracy
• Strong organisational skills and the ability to manage multiple priorities
• Confidence learning new systems and processes
• Good communication skills, both written and verbal
• A positive, team-focused attitude
• Good working knowledge of Microsoft Office applications
Whether you’ve worked in retail, hospitality, administration, contact centres, customer service or you’re a recent graduate looking for your first professional role, this could be an excellent next step.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
Legal
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].
We are proud to be a Disability Confident Employer.
Company:
Unum UK