• Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.
• Produce high-quality BRDs, user stories / PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery.
• Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.
• Map as-is / to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).
•Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.
Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.
• Mentor junior Business Analysts and uphold the team’s BA methodology and standards.