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ConduentChild Support Call Center Agent
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Before you apply
Salary$18/hr
LocationEast Lansing, MI, United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience2+ yrs
Company size10,000+ people
First seenOct 30, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School diploma or GED
2 years of high-volume call center
1 year experience in payments with data entry
Computer system knowledge
Knowledge/experience with word, excel, file directories, SharePoint and outlook
Typing WPM 30
Experience working with dual monitors
Background and Fingerprinting
Skills
Word
Excel
SharePoint
Outlook
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
Paid holidays
Paid training
Retirement savings plan
Life insurance
Disability insurance
About the role
Job Title
Child Support Call Center Agent
Location: E. Lansing, MI, Onsite
Pay Rate:
$18.00
Employment Type:
Full-Time
Shift Information:
Monday-Friday 8 am-4:30 pm est. Or 9:30-6 pm
Job Summary:
The Call center agent will handle inquiries for Michigan Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.
Responsibilities
Key Responsibilities:
•
Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
•
Answers questions on various issues such as child support payments history and account histories.
•
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
•
Gathers information, research/resolves inquiries, and appropriately documents customer calls.
•
Ability to read and interpret documents on file.
•
Understand and retain a large amount of information.
•
Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
•
Communicate appropriate options for resolution promptly
•
Review the customer needs and inform customers of services and resources available to them.
Requirements
Required Qualifications:
Requirements
•
High School diploma or GED
•
Background and Fingerprinting
•
2 years of high-volume call center
•
1 year experience in payments with data entry
•
Computer system knowledge.
•
Knowledge/experience with word, excel, file directories, SharePoint and outlook.
•
Typing WPM 30
•
Experience working with dual monitors.
Benefits
What We Offer:
•
Competitive hourly pay
•
Benefits from day one (medical, dental, vision) for eligible roles
•
Paid time off and holidays
•
Paid training
•
Career growth and advancement opportunities
•
Supportive and inclusive work environment
Apply now and make an impact from day one
Pay Transparency:
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour which may be below your state’s minimum wage. Please take this into consideration when applying.
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.