Director, FCSD Strategy & Transformation
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Before you apply
LocationDearborn, MI, United States
Work modehybrid
Typefull-time
SeniorityDirector
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
High impact executive leader who can shape the strategic agenda, mobilize the enterprise, and drive the business forward through rigorous analysis, decisive action, and measurable outcomes
The Team:
Come help shape and operationalize the future of Ford’s Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket businesses while delivering an exceptional ownership experience throughout the vehicle lifecycle.
About the role
The FCSD Strategy & Transformation team serves as the connective tissue between our strategic ambitions and the operational reality of execution. We help define where FCSD will play, how we will win, and the capabilities, governance, and operating rhythms required to deliver measurable results. We are seeking a high impact executive leader who can shape the strategic agenda, mobilize the enterprise, and drive the business forward through rigorous analysis, decisive action, and measurable outcomes.
The Opportunity:
This role offers a unique chance to own FCSD’s most critical strategic priorities — from initial problem framing through full operational execution. As a director, you will set the strategic agenda for your business area, translate leadership vision into organization-wide action, and be directly accountable for outcomes that define Ford’s competitive position in the market. You will operate as a trusted thought partner to senior leadership and a peer to functional leaders across the enterprise — influencing decisions that shape Ford’s trajectory for years to come.