IT Support Specialist On Site
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Before you apply
Salary$55k – $65k
LocationChicago, Illinois, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentSupport Practice Group (SPG)
Company size3+ people
PostedNov 2, 2026 · 5d ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree
Strong customer service and communication skills
Very organized and detail oriented, with a high degree of accuracy and follow up
Strong problem solving and technical troubleshooting skills
Some combined industry experience with Windows desktops
Experience supporting environments with Windows Server and Exchange infrastructure
Experience with server and network administration, software deployment and MS office
Document management experience preferred but not mandatory
Virtualization and storage experience strongly preferred
MCSE and/or related technical certifications are strongly preferred
Prolonged periods of sitting at a desk and working on a computer
You must be located in the Chicago area to be considered for this position
Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law
Skills
Windows Server
Exchange
Windows
Virtualization
Storage
MS Office
Document management
Server
Network
Benefits
Health insurance
Dental insurance
HSA
Life insurance
Long term disability insurance
401(k)
Phone reimbursement
Paid time off
Training
About the role
The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position on site Desktop Support Specialist
The schedule is
Sunday through Thursday 8:30 am to 5:30 pm central time
You must be located in the Chicago area to be considered for this position.
About the company
The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.
This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Responsibilities
· Provide support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
· Provide on-site assistance to clients.
· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
· Provide regional local on-site client support, as necessary.
The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.
Requirements
· Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
· Strong customer service and communication skills.
· Very organized and detail oriented, with a high degree of accuracy and follow up.
· Strong problem solving and technical troubleshooting skills.
· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
· Some combined industry experience with Windows desktops.
· Virtualization and storage experience strongly preferred.
· MCSE and/or related technical certifications are strongly preferred.
Benefits
Why join us?
· Family oriented team environment with strong emphasis on work life balance
· Medical, dental, HSA, life and long-term disability insurance
· 401k with company match
· Phone reimbursement
· Holidays/vacation/sick days
· Training on the latest technologies
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Legal
Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
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