Guest Services Supervisor
LocationHyatt House Manhattan Chelsea - NYC
Also inNew York, New York
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
Company size241+ people
PostedOct 7, 2026 · 6d ago
Verified live20h ago
At a glanceSummarised by Seekless from the posting.
2+ years of front office or guest services supervisory experience in a hotel or hospitality environment
Strong leadership and supervisory skills with the ability to manage a team effectively
Excellent communication and interpersonal skills to interact with guests, staff, and management
Proficiency in property management systems, reservations, and check-in/check-out processes
Ability to manage guest issues and resolve complaints in a professional and timely manner
Experience with scheduling, training, and staff development
Strong organizational skills with attention to detail to ensure smooth front office operations
PEP experience preferred
Skills
property management systems
Benefits
Health insurance
Dental
Vision
PTO
401(k) matching
Wellness support
Life insurance
Disability coverage
Savings accounts
Tuition aid
Travel perks
Lodging perks
City, State:
New York, New YorkPay Rate: 24.50
Title: Guest Services Supervisor
Responsibilities
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Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
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Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
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Be available to handle guest problems or complaints in a timely manner.
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Ensure rooms are maintained to the company’s established standards.
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Maximize room occupancy while adhering to the overbooking policy.
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Maintain effective communication between reservations, front office, and other departments such as housekeeping.
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Ensure that all guest charges are accurately entered and that accounts are balanced daily.
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Supervise and expedite the check-out process for departing guests.
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Ensure efficient delivery and collection of luggage to and from guest rooms.
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Oversee and maintain cleanliness and order in all front office areas.
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Conduct performance evaluations and identify training needs for front office staff.
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Act as Duty Manager when required and attend management meetings as necessary.
Requirements
*Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.*Required Experience, Education, and Skills:
•
2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
•
Strong leadership and supervisory skills with the ability to manage a team effectively.
•
Excellent communication and interpersonal skills to interact with guests, staff, and management.
•
Proficiency in property management systems, reservations, and check-in/check-out processes.
•
Ability to manage guest issues and resolve complaints in a professional and timely manner.
•
Experience with scheduling, training, and staff development.
•
Strong organizational skills with attention to detail to ensure smooth front office operations.
•
PEP experience preferred.
Work Environment:
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Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.
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Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.
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Must be able to lift and carry objects up to 20 lbs. occasionally.
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Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.
Legal
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Hiring process
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-10-07
Benefits
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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