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Raymond James

IT Operations Shift Lead

LocationSaint Petersburg, Florida - United States; Southfield, Michigan - United States
Work modehybrid
Typefull-time
SeniorityLead
Experience1 yrs
DepartmentIT Operations
EquityIncluded
Company size10,000+ people
PostedOct 6, 2026 · 6d ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
High School diploma or equivalent
General Experience - 7 to 12 months
Knowledge of IT Operations Services' role in Information Technology
Knowledge of current operating systems such as Windows, Linux
Knowledge of workflow orchestration tools
Knowledge of IT Service Management tools
Knowledge of Leadership Fundamentals
Skilled in Microsoft Suite of Tools (Teams, Outlook, SharePoint, OneNote)
Skilled in Video Conferencing Tools including Zoom and Teams
Skilled in BMC Control-M
Skilled in ServiceNow
Ability to identify, analyze, and troubleshoot issues
Ability to effectively interact and communicate
Ability to multitask
Ability to prioritize, coordinate, and delegate tasks based on business impact
Ability to follow processes, procedures, and best practices
Ability to maintain skill levels at industry level standards
Ability to adapt to and learn new processes and/or techniques
Ability to identify high impact issues, own issues, and escalate
Ability to recognize gaps in knowledge and provide training
Ability to work a non-standard shift including nights and/or weekends
Ability to work effectively outside of an office setting
This role is not eligible for Work Visa sponsorship
Skills
Windows
Linux
BMC Control-M
ServiceNow
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Microsoft OneNote
Zoom
Teams
Benefits
Medical
Dental
Vision
Life insurance
Critical illness insurance
Accident insurance
Disability benefits
Retirement savings
Paid time off
Holidays
Sick leave
Parental leave
Job Description Summary
In conjunction with IT Operations leadership, provides support and guidance to the IT Operations team by leading continuous improvement, documentation, Plans and performs activities for IT Operations pertaining to monitoring, troubleshooting, and escalating issues within multiple environments. Under minimal supervision, executes assigned tasks and resolves IT Service Management requests requiring analysis and consultation with end user, support team, and/or job owner. Leads by providing guidance, training, and quality assurance for the Operators on that shift. This position will work five eight-hour shifts Mon-Fri starting at 2pm.
Job Description
This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.
Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.
Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.
This position will work five eight-hour shifts Mon-Fri starting at 2pm.
Essential Duties and Responsibilities
•
Monitors enterprise job schedule in multiple environments.
•
Completes the IT Operations Incident Resolution and Escalation Procedure when necessary
•
Troubleshoots incidents based upon documentation and knowledge.
•
Provides accurate, detailed, and timely information for all abnormal processing situations
•
Communicates/escalates to second and third level IT Operations Services support and leadership on production/scheduling issues.
•
Executes and responds to service management requests assigned to IT Operations
•
Adheres to documented processes, procedures, and best practices.
•
Completes required training to stay current in technical skills and industry trends
•
Coordinates and prioritizes tasks for their shift
•
Provides quality assurance for their shift by identifying errors or inefficiencies, correcting them, and ensuring they are not repeated.
•
Identifies gaps in knowledge of Operators and fills them by providing training
•
Identifies gaps in processes and proposes solutions to correct them.
•
Provides feedback on Operators to IT Operations leadership.
•
Possesses a good attitude and willingness to learn
•
Performs other duties and responsibilities as assigned
Knowledge of
•
IT Operations Services’ role in Information Technology.
•
Current operating systems such as Windows, Linux, etc.
•
Workflow orchestration tools
•
IT Service Management tools
•
Leadership Fundamentals
Skill in
•
Microsoft Suite of Tools (specifically Teams, Outlook, SharePoint, and OneNote)
•
Video Conferencing Tools including Zoom and Teams
•
BMC Control-M
•
ServiceNow
Ability to
•
Identify, analyze, and troubleshoot issues
•
Effectively interact and communicate
•
Multitask
•
Prioritize, coordinate, and delegate tasks based on business impact.
•
Follow processes, procedures, and best practices
•
Maintain skill levels at industry level standards
•
Adapt to and learn new processes and/or techniques to remain current with developments and trends in IT Operations Services
•
Identify high impact issues, own issues, and escalate
•
Recognize gaps in knowledge and provide training
•
Work a non-standard shift including nights and/or weekends
•
Work effectively outside of an office setting
Education
High School (HS) (Required)
Work Experience
General Experience - 7 to 12 months
Certifications
Travel
Less than 25%
Workstyle
Hybrid
Benefits
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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