CU
CumminsEngine Field Service Technician - Level II
Read straight from Cummins's careers page, verified 22h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationAhmedabad, Gujarat, India
Work modeon-site
Typefull-time
SeniorityMid
Company size10,000+ people
First seenOct 26, 2026 · 1w ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Diagnose and complete less complex repairs on engines and related components using approved procedures and electronic service tools
Engage with customers courteously and professionally, understand needs, provide prompt service solutions
Translate customer complaints into structured troubleshooting plans and identify failed components
Perform preventive maintenance activities per documented schedules and procedures
Identify, prepare, and use required parts, tools, equipment, and service information
Apply knowledge of engine mechanical and electrical systems (fuel, cooling, exhaust, aftertreatment, sensors, controls)
Validate completed repairs by confirming issue resolved and equipment operating correctly
Escalate unresolved or complex technical issues to experienced technicians or supervisors
Accurately complete service documentation including worksheets, timesheets, warranty claims, quality records
Maintain accurate customer, equipment, technical, and troubleshooting records
Identify additional service opportunities and communicate customer needs
Maintain service vehicles, tools, and equipment in clean, safe, operational condition
Promote a professional, customer-focused, and safety-oriented approach
Complete required technical and developmental training
Comply with Health, Safety & Environmental policies, procedures, standards, and legislation
Skills
electronic service tools
diagnostic methods
Job Summary
The Engine Field Service Technician – Level II is responsible for diagnosing, maintaining, and completing less complex repairs on engines and related components at customer sites. The role requires a strong customer focus, sound technical knowledge, effective troubleshooting skills, and adherence to Cummins’ safety, quality, and service standards.
The role may be considered for both internal and external candidates, based on relevant qualifications, technical capability, experience, and business requirements.
Key Responsibilities
•
Diagnose and complete less complex repairs on engines and related components at customer sites using approved procedures, service publications, specialized tools, and electronic service tools.
•
Engage with customers in a courteous and professional manner, understand their needs, and provide prompt and effective service solutions.
•
Translate customer complaints into structured troubleshooting plans and identify failed components through appropriate diagnostic methods.
•
Perform preventive maintenance activities in accordance with documented schedules, procedures, and technical standards.
•
Identify, prepare, and use the required parts, tools, equipment, and service information to complete repairs efficiently and accurately.
•
Apply knowledge of engine mechanical and electrical systems, including fuel, cooling, exhaust, aftertreatment, sensors, controls, and related systems, to diagnose and resolve issues.
•
Validate completed repairs by confirming that the reported issue has been resolved and the equipment is operating as required.
•
Escalate unresolved or complex technical issues to experienced Field Service Technicians, technical experts, or the Supervisor, as appropriate.
•
Accurately complete service documentation, including service worksheets, timesheets, warranty claims, quality records, and required information in business systems.
•
Maintain accurate customer, equipment, technical, and troubleshooting records to support service history and future diagnostics.
•
Identify additional service opportunities and communicate relevant customer needs to support service excellence.
•
Maintain service vehicles, tools, and equipment in a clean, safe, and operational condition.
•
Complete required technical and developmental training in line with individual skill requirements and business needs.
•
Comply with all applicable Health, Safety & Environmental policies, procedures, standards, and legislation, and promptly report incidents, hazards, or other concerns to site management and the Supervisor.
•
Promote a professional, customer-focused, and safety-oriented approach across all field service activities.
Legal
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.